Client Engagement Manager

We are looking for a Client Engagement Manager (Strategic Telematics Manager) to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.  

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!  

Are You:  

• A professional with strong verbal and written communication skills with extensive experience presenting to internal and external customers?

• Able to analyze data to identify gaps and area of improvement and, in turn, make recommendations and influence without authority?  

As the Client Engagement Manager (Strategic Telematics Manager), you will be responsible for providing Element business and telematics customers with strategic support to drive the achievement of customer growth and retention goals and execute upon the overall product strategy (new product introduction, product process development, marketing).  

A Day in the Life   

• Work with cross-functional organization members to develop and implement plans that drive retention, profitability, quality execution and growth of existing accounts. This includes supporting identified opportunities for strategic clients and high priority prospects.

• Act as liaison and/or advocate with internal departments and telematics operational points of contact for assigned strategic customers to ensure customer onboarding, program management, and program discontinuation requirements are met by providing a closed loop process.

• Lead technology plan development and goals design processes with assigned clients to ensure that all key components have been addressed with the customer including goals, key stakeholders, policy and communication plan.

• Create customer case studies and establish a best practices library across all elements of change management execution and customer analytics

• Identify, refine and improve new product introduction processes and develop best practices that increase team efficiency and improve customer satisfaction.

• Partner with SCS on client annual review, responsible for the technology adoption plan and product strategy.

• Provide financial oversight of the account including regular audits & reviews 2X a year

Requirements  

• High School Diploma is required.

• Bachelor’s degree is preferred but not required.

• Minimum 3 years’ experience in project management

• Bilingualism in English and French a strong asset

• 5+ years relevant experience, including product management, consulting, customer relationship management, and/or strategic marketing

• Strong technology, marketing, and analytical experience, especially with process development, new product introductions, technical customer consulting and business case study development

• Strong analytical and problem-solving skills with the ability to analyze and interpret data and communicate solutions on a variety of complex issues

The hiring base salary range for this position is $75,500- $103,800 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.