Client Engagement Manager

Job Description

How You’ll Make an Impact

Epsilon is seeking a Client Engagement Manager to join our team of bright thinkers and doers. You will orchestrate delivery of our products and services to our clients. Moving from product-centric teams to functional service teams adds complexity and requires greater attention to the way you will engage clients. You will drive client outcomes and value through day-to-day partnership with clients and internal teams. You will help lead orchestration and integration of Epsilon teams, products, and services to deliver contracted work in a more consistent manner across functional teams.

• Work together to win together: The Client Engagement Manager will report to the Senior Director, Client Engagement and receive guidance and development from senior staff. You will work both clients and delivery teams, connecting the dots, and managing both internal and external expectations. You will drive collaboration and alignment between Sales, Client Services, and Delivery organizations throughout the client lifecycle.
• Innovate with purpose: We lead orchestration and integration of Epsilon teams, products, and services to deliver contracted work in a more consistent manner across functional teams.

What You’ll Achieve

• Impact: You’ll have a seat at the table; you’ll partner closely with internal and external stakeholders orchestrating delivery of products and services to align to key Client initiatives.
• Career Growth: If successful, the Senior Client Engagement Executive will see an increase in higher-level responsibilities. Also, you may have an opportunity to level up to a Client Engagement Manager role helping to oversee delivery on a larger scale across the client account.

Who You Are

• What you’ll bring with you:
  • Experience in oversight of day-to-day engagement of program execution
    • Coordinating activity across company and client partner/teams
    • Ensuring accurate documentation is in place to support campaign management (e.g. BRD writing/reviews, status reporting, operational reporting)
    • Understanding in client’s standard operating procedures (SOPs) and timelines
    • Assisting in generation of presentations, conference reports, program reporting, and status reports
  • Experience working in a large, multicultural, and “matrixed” organization that is geographically dispersed.
  • Experience facilitating communication between the client, project team and other stakeholders. Contributing to knowledge sharing and lessons learned within the organization. 
  • Strong skills at relationship-building, cross-organizational partnering, and driving results through influence and negotiation.
• Why you might stand out from other talent:
  • Bachelor’s degree or equivalent qualification.
  • 6+ years of relevant work experience/understanding of industry offerings similar to Epsilon product and services including but not limited to CDP platforms, email services, digital marketing, clean rooms, creative, etc.
  • 2+ years of marketing agency or consulting experience.
  • Strong skills at relationship-building, cross-organizational partnering, and driving results through influence and negotiation.

Additional Information

Epsilon at Our CORE

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing. 
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. 
• Innovate with purpose. We shape the market with big ideas that drive big outcomes. 
• Respect all voices. We embrace differences and foster a culture of connection and belonging. 
• Empower with accountability. We trust each other to own and deliver on common goals. 

Because You Matter 

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge: Flexible time off (FTO), 14 paid holidays 
• Time to Recover: Paid sick time
• Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to [email protected] to request an accommodation.

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