Client Engagement Executive - Insurance

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

The Client Engagement Executive is a senior relationship role responsible for developing, implementing, and overseeing engagement strategies to cultivate and sustain meaningful executive-level relationships, enhance client satisfaction and drive growth within Verisk’s most strategically important international clients. This individual will work closely with executive leadership, clients, and internal teams to promote impactful engagements and align business objectives with client needs, fostering long-term strategic partnerships.

Key Responsibilities:

Relationship management strategy: 

• Develop and execute a bilateral senior executive strategy aimed at partnership development, maintaining a regular cadence of executive-to-executive discussions.
• Ensure seamless collaboration among all relevant Verisk business units and partners at every stage of engagement.
• Conduct periodic reviews of partnership performance with the client, as well as with internal Verisk teams, to identify opportunities for additional engagement.
• Cultivate external client-focused relationships, actively collaborating with the client teams to formulate and execute business strategies, while presenting a unified, enterprise perspective on Verisk solutions

Account Strategy and Collaboration:

• Lead the formulation and implementation of a comprehensive account strategy, identifying key stakeholders and overseeing the client's strategic priorities.
• Cultivate a client-focused team culture in a highly matrixed environment, fostering collaboration within the account team to define and execute business strategies and tactics to enhance partnerships.

Client Relationship Management:

• Champion the client's interests, needs, and concerns, ensuring alignment with the client's expectations.
• Reinforce the client's vision and strategic priorities within Verisk with the ability to adapt to shifting downstream priorities.
• Manage and track account operations supporting business plan priorities and client investment.
• Research, gather, and disseminate innovative industry trends, client annual reports, news, and methodologies to support clients in their business initiatives.

Knowledge Sharing/Best Practices:

• Establish reciprocal processes with the client aimed at enhancing operational efficiency within the relationship.
• Facilitate the exchange of knowledge and best practices, fostering a collaborative environment to drive mutual success.

Executive Engagement:

• Annual evaluation based on positive/high client engagement metrics, increased executive connections, satisfaction scores, and other favourable feedback.
• Attainment of a positive client view of Verisk through effective and meaningful executive engagements.

Client Experience:

• Accountability for representing the complete Verisk portfolio, both current and bespoke/ custom solutions, within the client relationship and showcasing its value through the identification of both long and short-term growth opportunities, including the exploration of new opportunities and the expansion of existing solutions.
• Engage extended Verisk team to collaboratively resolve client challenges.

Client Impact:

• Ensuring that the impact of Verisk solutions align with jointly identified engagement / strategic targets and is highly valued by the customer.
• Measured success in delivering impactful solutions that positively influence the client's business outcomes.

Account Education:

• Accountability for disseminating expert client knowledge throughout Verisk, contributing to the education of internal teams on client strategy.
• Demonstrated success in fostering a culture of understanding and collaboration across Verisk departments based on client insights.

Revenue Retention and Growth:

• Meeting or exceeding retention and growth targets through supporting successful renewals, new opportunity revenue generation, and the development of strategic client partnerships.
• Demonstrated ability to contribute significantly to Verisk's overall revenue growth through effective client strategy and engagement initiatives.

Qualifications

Essential Skills / Personal Attributes:

• Ability to navigate a complex organisation using a trusted advisor/consultative approach, establishing credibility quickly with senior-level executives across both organizations. 
• Understanding of the insurance industry with a genuine passion for leading teams to address clients' business challenges with both existing and conceptual solutions.
• Highly motivated / initiative driven organisational and team leader with a senior executive presence, dedicated to building lasting client relationships and driving business success.
• Mastery of strategy and attention to detail, with above-average verbal and written communication skills.
• Capable of balancing client and Verisk advocacy, possessing an innovative mindset, and passionate about addressing business challenges for clients.

Qualifications:

• Degree qualified or equivalent relevant experience.
• Minimum of 5 years of proven experience managing complex enterprise accounts, preferably within the insurance space.
• Minimum of 5 years of experience in large deal negotiations, strategy, industry leadership, and organisational leadership at a senior level within a company or global line of business capacity.
• Minimum of 2 years of people management experience is preferred.

Additional Information

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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