Client Energy Billing Specialist

From three brands to one vision. 

Edison Energy, and affiliated companies Alfa Energy and Altenex Energy, recently united under one new global name and brand - Trio. Trio provides integrated strategy and implementation services – in sustainability, renewables, energy procurement, conventional supply, energy optimization and transportation electrification – to help the world’s largest organizations meet their strategic, financial, and sustainability goals. 

In October 2022, Alfa Energy, which began operations in the UK in 1995 and later expanded into a number of countries in Europe, joined the Edison Energy group in order to provide integrated sustainability and energy advisory services to clients across North America and Europe. 

We made the decision to unify under a single global name and brand as a way to accelerate the company’s approach to serving clients by providing you with a set of integrated sustainability and energy offerings across diverse sectors and geographies. 

With our new name and brand, we look forward to continuing our progress towards fulfilling our strategic vision and purpose - to guide the world’s largest businesses at every step of their decarbonization journeys. 

The Trio family of companies are wholly owned subsidiaries of Edison International (NYSE: EIX). 

Trio is seeking a detail-oriented, Client Energy Billing Specialist to join our team. This role is crucial in ensuring the accurate and timely processing of client bills in the dynamic and fast-paced North American energy sector.

The Client Energy Billing Specialist will be responsible for managing energy billing processes for Trio clients, ensuring all invoices are accurate, funded and processed on time, and compliant with contractual agreements. This role involves close collaboration with clients and the finance and energy advisory teams to resolve any billing issues and to support the financial operations related to client accounts.

This position includes a focus on billing support and will be responsible for managing and analyzing energy data, supporting billing processes, reconciling accounts, and ensuring accurate financial transactions related to energy usage. Additional responsibilities include tracking energy consumption, preparing billing reports, and providing detailed financial insights to support the client’s energy initiatives.

This role will also provide analytical support to natural gas and electricity energy managers in Trio’s Energy Supply Advisory team. 

The Client Energy Billing Specialist is a full-time remote position. Open to Senior Specialist title based on experience.

Job Requirements:

Client Bill Management (~40% of time):

• Ensure all client bills are accurate, complete, funded appropriately, and processed in a timely manner
• Monitor and track billing cycles, deadlines, and payment schedules
• Verify the accuracy of billing data, correcting any errors before processing
• Work directly with processing and payables partners to address and resolve data integrity issues

Client Communication (~15% of time):

• Respond to client inquiries regarding bills, payments, and account balances
• Provide detailed explanations of billing statements and resolve any discrepancies
• Maintain positive client relationships through professional and timely communication

Financial Reconciliation (~20% of time):

• Reconcile client accounts to ensure payments are received and accurately applied
• Work closely with the finance team to resolve any discrepancies in client billing and payments
• Assist in the preparation of monthly financial reports related to billing activities

System Management (~10% of time):

• Utilize billing software and systems to manage client accounts and process invoices.
• Update and maintain accurate billing records in the system
• Generate reports from billing systems to analyze billing trends and identify issues

Compliance and Documentation (~10% of time):

• Ensure all billing activities comply with company policies and industry regulations
• Document billing procedures and maintain records of all transactions

Ad-Hoc Projects (~5% of time)

Desired Background:

• Bachelor’s degree in business or equivalent work experience
• Experience in the energy industry, particularly in a billing or financial support role
• Proficiency with Microsoft Office (Excel, PowerPoint, Word), and ability to perform data analysis in Microsoft Excel is required

Required Skills:

• Exceptional attention to detail
• Motivated to continuously improve processes and tools
• Results-oriented project management and organizational skills with a bias for action while managing multiple competing priorities and deadlines
• Strong interpersonal skills and ability to interpret results, understand implications and communicate to clients, both internal and external
• Strong time management skills including working with a sense of urgency to meet deadlines, advance initiatives or respond to and satisfy client requests and/or contracted services while maintaining accuracy
• Ability to balance competing demands and priorities due to the nature of the role, while working independently and as a team
• Consistent positive influence in workplace (work ethic, attitude, treatment of coworkers/customers etc.)

Benefits for Full-Time Employees:

• Generous Paid Time Off (includes but not limited to Paid Parental Leave, Bereavement, Jury Duty, Sick, Vacation, etc.)
• National Holiday Pay & Float Holidays
• 401(k) Employer Matching
• Health Benefits: Medical, Dental, Vision
• Paid Parental Leave (Short term disability and 6 weeks of paid parental leave unless superseded by any state-specific benefits.)
• Employer 100% Paid Life Insurance Benefits
• Employer 100% Paid Short Term and Long-Term Disability
• Supplemental (Flexible Spending Accounts, Commuter Benefits, Cancer/Critical Care, Hospitalization, Accident)
• Parent Company ESPP
• Education tuition or certification reimbursement program (from an accredited institution for college level and/or advance degree) 
• Short Term Incentive (STI) Bonus Based on Performance Goals 
• Hybrid or remote work schedule 

#LI-Remote

Trio is committed to building a diverse and inclusive workplace. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national original, age, disability, protected veteran status or any other protected status.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

NOTE: Trio is not the same company as Southern California Edison, the utility, and Trio is not regulated by the California Public Utilities Commission.