Client Desk Graduate

Job Description:

Client Desk Graduate 
Slough - onsiteJob Profile

Are you looking for an exciting career in the technology industry?

Welcome to Likewize - the market leader and one of the fastest growing companies in insurance, repair, sustainability and technology platforms!

Imagine being part of a team that keeps the digital world running. At Likewize, that's exactly what we do. We're the heroes behind the scenes, making sure technology always works - no matter what.

What makes us special?

• We offer the most comprehensive protection against any kind of technological disruption.

• Lost, stolen, damaged or complicated - we have the solution.

• We serve one billion customers worldwide for the biggest brands, telcos and banks.

• We solve 250 million technology problems a year in over 30 countries.

• We work with global giants in the technology industry

• At Likewize, you will help shape the future of technology. You will be part of a dynamic team that develops innovative solutions for insurance, warranty, repairs, trade-ins, recycling and premium tech support.

Job Profile

At Likewize, we are a leading global provider of technology services, specializing in mobile device support, insurance solutions, and repair services. We are committed to delivering exceptional service and innovative solutions to clients around the world. Join our dynamic team and embark on a rewarding career that will provide opportunities for growth and development.

We are looking for two motivated and detail-oriented graduates to join our Client Desk team in Slough. As Client Desk Graduates, you will play a crucial role in supporting our Account Managers by assisting with client-related tasks, providing administrative support, and helping to maintain strong client relationships. This is a fantastic opportunity to gain hands-on experience and develop your career in client services and account management.

Primary Responsibilities

• Support Account Managers in managing client accounts, ensuring smooth day-to-day operations.

• Assist with preparing client reports, presentations, and other materials for meetings.

• Handle client inquiries and requests, escalating issues to Account Managers when necessary.

• Track and manage client projects, ensuring timelines are met and client expectations are exceeded.

• Assist with the onboarding of new clients, including gathering necessary information and ensuring that processes are followed.

• Maintain accurate client records, ensuring all client interactions are logged and tracked in the CRM system.

• Collaborate with internal teams (e.g., operations, technical support, finance) to coordinate service delivery and ensure client satisfaction.

• Monitor client satisfaction and work with Account Managers to identify areas for improvement.

• Participate in ongoing training and development to enhance your skills in account management and client relations.

• Respect the value of information by following Likewize's data protection / information security policies and procedures

FCA Conduct Responsibilities

Likewize is authorised by the FCA which means that we must meet a range of requirements, standards and rules, If we don’t all work to meet these standards the FCA have a range of enforcement powers they can use to protect consumers and act against firms and individuals.Those enforcement powers include imposing financial penalties or prohibiting individuals from
carrying out regulated activities.

Individual Conduct rules:

• You must act with integrity

• You must act with due skill, care and diligence

• You must be open and cooperative with the FCA, the PRA and other regulators

• You must pay due regard to the interests of customers and treat them fairly

• You must observe proper standards of market conduct

Requirements

• A recent graduate with a degree in any field (Business, Communications, or similar disciplines preferred).

• Strong communication skills, both written and verbal, with the ability to build and maintain relationships with clients.

• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.

• Ability to work collaboratively as part of a team, supporting Account Managers and other internal stakeholders.

• A customer-focused attitude with a proactive approach to problem-solving.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems is a plus.

• Previous experience in customer service, account management, or administration is beneficial, but not essential.

Ensure Fairness & Embrace Differences

We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.