Accessibility Specialist - Associate

Job Description
Join JPMorgan Chase's Digital Accessibility team, where you'll be at the forefront of our digital transformation. We are committed to creating innovative digital experiences for all customers by achieving standards and regulatory conformance and adding accessible features and services. As an Accessibility Specialist, you'll guide Product and Technology teams in creating accessible digital products and advocate for inclusivity.
As an Accessibility Specialist in the Digital Innovation and Experience Design team, you will demonstrate your expertise in digital accessibility standards and guide teams in creating accessible digital products. You will be passionate about accessibility, with a broad knowledge of barriers and tools for overcoming them. Your role involves identifying solutions for accessibility barriers, verifying digital product accessibility, and advocating for inclusive design.
Job Responsibilities:

• Identify and suggest solutions for accessibility barriers based on WCAG 2.1 standards, PDF/UA, ADA, Section 508, and other related laws.
• Recommend solutions to maintain compliance while creating accessible digital products for an excellent customer experience.
• Verify and validate the accessibility of mobile applications, websites, and content.
• Document accessibility issues and provide clear recommendations for remediation.
• Participate in planning and stand-up meetings, collaborating with cross-functional teams to address accessibility concerns.
• Provide guidance on accessibility techniques and advocate for inclusive design.
• Advocate for accessibility within the organization and promote a culture of inclusivity.
• Apply accessibility knowledge to a wide range of digital properties, including mobile applications and digital documents.
• Identify, report, and drive improvements to product features using data on accessibility issues.

Required Qualifications, Capabilities, and Skills:

• Experience in driving accessibility in digital, customer-facing programs or functions.
• Experience with a broad range of technologies, including PDF accessibility, web accessibility on various platforms, and mobile accessibility.
• Hands-on experience with Assistive Technology (e.g., screen readers, magnifiers, alternative input).
• Advanced knowledge of core web technologies: HTML, CSS, JavaScript, PDF, and cross-platform compatibility issues.
• Knowledge of web accessibility standards (WCAG, WAI-ARIA) and modern web application development practices.
• Ability to manage strategic partner relationships and multi-task across initiatives.
• High degree of initiative and autonomy, with the ability to function as part of a team.
• Strong consulting, influence, and negotiation skills.
• Innovative thinker with excellent written and verbal communication skills.

Preferred Qualifications, Capabilities, and Skills:

• Knowledge of international laws is a plus.
• Certification in accessibility (e.g., IAAP Certified Professional in Accessibility Core Competencies) is a plus.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.