Client Data Solution Manager IPM

Job Title

Client Data Solution Manager IPM

Job Description Summary

Overview
Cushman & Wakefield's Client Solutions Team seeks to provide technology-enabled solutions supporting increased operational efficiencies and enhanced occupant experiences. By delivering best-in-class solutions driven by defined functional and experiential use cases, C&W offers a differentiated services model focused on a foundation of cost-effective solutions, optimized operational processes, and extensive technical expertise.
Our C&W Technology Team of Solution Leads, Project Managers, Business Analysts & Solution Consultants work closely with our client and account stakeholders to identify potential opportunities to deliver value through technology and provide insights into solutions that support targeted outcomes. A thoughtful yet connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives. The overall C&W objective is to provide an open, data- centric, technology ecosystem that can provide short-term value and long-term flexibility as operational and workplace requirements change and new opportunities emerge.
Our curated technology ecosystem and platform provide vetted solutions that specifically address operational challenges and opportunities as well as create enhanced experiences for occupants, employees, and visitors. C&W has worked with numerous industry-leading technology vendors to identify a connected and interoperable set of solutions.
This is a full-time position and can be located anywhere in the United States with the ability to work from home, office, or hoteling space as required. Travel is required.

Job Description

Key Responsibilities

The Business Intelligence team (BI) is responsible for delivery of all data analytics and governance in support of both GOS service lines and GOS clients. The Client Data Solution Lead’s responsibilities include data mapping, data assessments and analysis, data governance support, POC dashboard development, user acceptance testing, reporting support, opportunity assessments, tabular model support, workplace trend analysis, benchmarking analysis, and general product support for client BI platform.

Primary Duties

•     Support the client and account team to design, build, implement dashboards aligned with the client’s BI platform and global data strategy initiatives

•     Ability to gather requirements, communicate with the business, and build final solution from a technical and business perspective

•     Focus on client delivery and key stakeholder management

•     Develop the Analytics roadmap with the account team and the client including schedule, scope, and investment

•     Contribute to Intake/Backlog, data dictionary, report inventory and process for developing custom dashboards

•     Partner with the client technology team to understand their technical requirements

•     Ability to manage key client and account team relationships

•     Design BI solutions to assist with account team reporting needs without impacting the delivery of the long-term roadmap and final solution

•     Liaise with Client Analytics Platform to ensure dashboard prototype design and build meets business requirements and aligns with the data and tabular model

•      Proactively analyze the client’s portfolio and provide support in identifying risks and opportunities

•     Drive continuous improvement in the automation and standardization of data requirements

•     Partner with the development team to expand the Triana offering through dashboard POCs, tabular model measure development and product feature enhancements 

•     Utilize advanced analytics tools to transform data, automate workflows and develop analytical tools

•     Work effectively with all areas of the business to identify required dashboard visualizations and associated calculations to build dashboards

•     Technical documentation and process documentation as required for activities within the data workstream

•     Provide guidance and training to the account team employees on BI platform

•     Provide both verbal and written updates to management on the progress of work

Knowledge & Skills

Bachelor’s degree in Business, Real Estate, Engineering or Technology

Experience in:

• Business analytics or data visualization software
• Data mapping and modelling
• Self-motivated with a client-centric focus
• Power BI is preferred
• SQL is preferred
• Alteryx is preferred
• Power Automate/Apps is a plus
• Being part of a software product team or BI product team is a plus
• Handling commercial real estate data is a plus
• Team leadership is a plus

Additional Requirements

• High Level of critical thinking and judgement exercised daily
• Be curious about data
• Need to have a problem solver mentality
• Excellent communication skills
• Able to determine how to handle client requests that are not in their best interest or are outside of scope of delivery or technology capability
• Able to choose the most effective forms of communication to articulate complex problems to non-technical resources
• Relationship management

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $119,000.00 - $140,000.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”