Roles and responsibilities:
- Performing the role of a Client Coordinator in the areas of BGV related update and progress which includes client relationship management
- Creating/ordering the cases on behalf of FADV on the portal
- Ensuring TAT and SLA is well maintained as per the Client's requirement
- Handling and interfacing the client (from the client's site) for all BGV related processes and resolve queries
- Managing the daily report / dashboard for tracking progress
- Responsible for end-to-end BGV delivery as the Client SPOC
- Building the collaboration and trust with the client for best output
Skills required:
- Exceptional communication skills
- Excellent MS skills
- Presentation skill
- Good English writing / speaking skills to communicate across geography if needed
- Interpersonal skills
- Ownership
- Will be handling the entire background check process including critical stakeholder management
- Should be the bridge and coordinate between FA and Client for accurate and smooth processing of background checks
Year of experience: Relevant years of experience basis the above roles (in BGV) for at least 2-3 years
Work Location: Mumbai (2 positions)
Work mode : Work from office (should be flexible to travel to office 5 days a week)
Qualification: Full-time graduation (any discipline)
We are looking for immediate joiners!!!
What We Do
First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance.
With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage.
For more detailed information on First Advantage products and services, visit fadv.com.
