Client Communications Advisor

Job Description

iA Auto and Home Insurance is looking for a Communications Advisor specializing in property and casualty insurance to join the Commercialization and Analytical Marketing team. In this role, you will be in charge of communications and content writing aimed at improving the client experience, as well as developing the content strategy for iA Auto and Home Insurance.
 

Your Daily Tasks:

• Write various client communications and content (insurance documents, blog articles, promotional emails, user interface texts, FAQs, letters, etc.).
• Oversee the content strategy and its evolution, including collaboration on internal and external SEO initiatives.
• Work with the internal marketing agency to plan and create organic content (specific to property and casualty insurance) for social media.
• Contribute to the development of digital tools by writing interface texts (e.g., online quote questions, client portal forms, etc.).
• Define terminology guidelines and simplify communications related to property and casualty insurance to enhance the customer experience.
• Support marketing campaigns by assisting commercialization advisors in writing informative, advertising, and promotional content.
• Manage content approvals, revisions, and translations with the relevant stakeholders.
• Address various communication and writing needs for our clients, distribution networks, and internal partners.
   

What We’re Looking For:

• Bachelor’s degree in communications, journalism, writing, marketing, or a relevant field.
• At least 2 years of experience in content strategy management.
• Passion for customer experience and content simplification.
• Knowledge of best practices in web writing and organic SEO.
• Fluency in french in order to create and revise content.
• Curious, organized, and autonomous personality.
• Knowledge of property and casualty insurance (an asset).
• Technical expertise in SEO (an asset).
   

Why Join Us?

Take the first step toward your future career and apply now!

Psst! This position offers the flexibility to work remotely and/or in the office, according to your preference, based on our super flexible remote work policy!

Location(s)Quebec, Quebec

Other Possible Location(s)Montreal, Quebec, Toronto, Ontario, Vancouver, British Columbia
CompanyIndustrial Alliance, Auto and Home Insurance Inc.

Posting End Date2025-03-05

Company Overview

iA Financial Group is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.