Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
This role is an individual contributor responsible for delivering routine or defined administrative or operational output. This position is at an intermediate support staff level and is responsible for applying some judgment in resolving routine problems or making recommendations.
Responsibilities
- Exchange information between cardholders, issuers, merchants, acquirers, members and product offices.
- Provide support to vendors and care center personnel with basic questions regarding plastic card servicing.
- Provide day-to-day support to Visa client institutions to ensure customer expectations are exceeded.
- Receive and validate courier invoices for the Emergency Card Replacement process.
- Receive and record customer surveys concerning the Emergency Card Replacement process.
- Respond to customer inquiries relating to general functionality support for Visa products.
- Own level 1 issues through resolution, working with business or development groups.
- Understand the customer's needs, business requirements, and priorities, know when Level 2 Support escalation is needed.
- Receive, document and destroy return cards from financial institutions.
Qualifications
Basic Qualifications:
- Must have a High School diploma or equivalent
Perferred Qualifications:
- 2 or more years of work experience
- 2-4 years’ experience providing technical software and networking support to external customers and businesses.
- Decisive self-starter who can perform with a minimal amount of supervision.
- General understanding of the payment card industry.
- Candidate must demonstrate ability to set priorities.
- Strong verbal and written communication skills.
- Must have sound knowledge of the care center operations and Visa Products and services.
- Very Detail oriented and good knowledge of V-Safe and GFC functions.
- Ability to work well in a team environment is essential.
- The analyst should be comfortable using various Microsoft applications with a focus on Access and Excel.
- Must be flexible and willing to work weekend hours.
- Must be flexible to changes in duties, workflow and priorities.
- Must be physically capable of moving frequently from one work area to another, stand for long hours and have well developed multi-tasking abilities.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Top Skills
What We Do
At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. As our products and technology have evolved with the world, Visa remains ubiquitous, reaching new customers in new and often invisible ways. We are at the center of this digital revolution with a network that connects people with over 80 million businesses all over the world. And Visa’s network is expanding, accelerating our growth. Our resilient business model, with its strong track record of success, will provide you with amazing opportunities to grow in your career, as well.
We are looking for people like YOU. Come join a people-centric company where you can invest in your career.
For more information, visit visa.com/about, visacorporate.tumblr.com and @VisaNews on Twitter.
Why Work With Us
Our employees are our company. Creating an inclusive and diverse workplace has been our key priority. With our purpose to “uplift everyone, everywhere” as our guide, we’re building an environment where diverse backgrounds and perspectives are celebrated and drive success inside our company and out in our communities.
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