The Client & Implementation Manager will partner with clients through the lifecycle supporting implementation, ongoing success and continued expansion of their use of Symplicity solutions. You will not only be a solution expert, but maintain strong business and analytical skills to unpack various client challenges and act as their trusted advisor in the implementation of these projects. The role will have you working closely across functional areas to ensure that that our team is responding to client challenges and performing at the highest possible levels.
Responsibilities
- Become a subject matter expert in Symplicity solutions and the way clients use them
- Facilitate discovery workshops to elicit client project requirements and document these accordingly
- Map Symplicity solution capabilities to client business requirements
- Establish and deliver on initial client implementation - including project plan, system configuration & training
- Manage client projects ensuring that deliverables & timelines are met with high-level of communication at all stages.
- Advance a trusted advisor relationship with Clients ensuring that they are maximising their ROI from Symplicity solutions.
- Identify potential upsell and cross-sell opportunities within client base and work with Account Executives to advance these opportunities.
- Develop and share client success stories in partnership with the Symplicity marketing team.
- Assess client risk and work across the Symplicity team to implement solutions that ensure a high-level of client satisfaction
- Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
- Work with the operations team to assist in any issues, invoices, and new sales quotes.
- Act as a client advocate amongst the internal Symplicity teams frequently liaising with Client Support, Technical Specialists, Engineering, Marketing & Sales.
- This role may require you to travel to client sites from time to time.
- Opportunity abounds at Symplicity, as such, other duties may be assigned
Qualifications
- Bachelor’s degree
- Strong solution fluency / technical skills
- Detail oriented; problem solving skills
- Communication skills (verbal and written)
- Strong interest in the Higher Education space
- Outgoing, high energy, friendly personality
- Personal initiative, self-motivated
- Team player, cooperative, flexible
- Ethical business standards
About Symplicity
Symplicity is the market leader in employability solutions. We help companies find talent, we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers. Used by over 30 million students worldwide, our comprehensive suite of products touches the full life cycle of a student. From admission to alumni engagement, Symplicity’s products cover career services, advising, student conduct, campus life as well as housing & residence life. Symplicity is proud to be an equal and diverse Employer. EEO/AAP/M/F/Disabled/Veteran. Please note: employment with Symplicity is contingent on successful completion of background check.
What We Do
Symplicity is the market leader of student employability solutions with over 20 years of expertise in providing solutions for higher education. At Symplicity, we are deeply committed to partnering with the global higher ed community to redefine student and institutional success by breaking down departmental silos and leveraging Symplicity’s smart, innovative technology.
Symplicity offers a comprehensive suite of products for admissions, career services, advising, student conduct, campus life, housing & residence life, and alumni engagement offices. Now reaching more than 30 million students worldwide, Symplicity is the leading provider of student services solutions in higher education.
