Client Account Manager

What We Do: 

Brightwell is a pioneering payments company dedicated to providing innovative solutions and technology for global money transfers while navigating the intricate landscape of regulatory requirements. Through strategic partnerships and technological advancements, Brightwell facilitates cross-border payments, offering a range of options including bank transfers, mobile wallets, and cash transactions. With a focus on unparalleled fraud detection and transaction monitoring supported by a team of global payment experts, Brightwell empowers businesses and individuals to seamlessly manage and move money worldwide. 

Who We Need:

We’re searching for a Client Account Manager to join our crew. As our ideal Account Manager, you will serve as a strategic business leader and trusted client advisor on all aspects of the client business. You’ll work to strengthen our relationship with the clients, becoming their go-to resource – you’ll win them over by asking the right questions, agilely leading insightful, real-time dialogue, and being a visible and influential presence among their senior management. If you have a history of winning over clients with your wit, charm, and solid business acumen, we’d love to talk. This is NOT a sales/business development position. 

**This is a hybrid position based in Atlanta, GA. Candidates will be expected in the office on Tuesdays and Thursdays each week. 

As a part of our selection process, we require all Brightwell candidates to complete a 10-minute survey which you can find here: Culture Index Survey This confidential survey allows us to match your unique strengths with our open positions. 

What you’ll do:

• Maintain open and consistent dialogue with clients and internal team on account status, goals, next steps, etc.
• Seek opportunities to maintain and grow client relationships. 
• Be well-versed in your client’s business and goals to help define objectives. 
• Critically assess and provide valuable input to all departments to ensure delivery of business objectives, anticipating and communicating potential client feedback.
• Prioritize day-to-day client requests, keeping things simple, organized, and clear – even in the most complex situations. 
• Consult regularly with team leadership to discuss opportunities and potential issues that impact the client’s business and the client relationship. 
• Produce internal and client-facing reports detailing performance and translating insights so varying skill levels can understand. 
• Identify opportunities for improving processes, timelines, or communication.
• Establish cross-department partnerships that champion collaboration.
• Reflect a positive attitude – a high level of enthusiasm, motivation, and resilience, a sense of urgency to obtain results, and the ability to maintain perspective under pressure. 
• Take on other duties and challenges, as assigned. 

As a Client Account Manager, you have:

• Bachelor’s degree in a related field. 
• 5+ years of working with enterprise-level clients, acting as the primary point of contact for these large, complex relationships.
• An established comfort level in working with all levels of management. 
• The ability to quickly establish and then refine client relationships. 
• A high degree of tech-savvy experience. 
• Superior written and verbal communication with concise and persuasive presentation skills.
• Outstanding attention to detail. 
• Ability to travel domestically and internationally (approximately 25%).
• Ability to communicate with business users, technology leaders, and end-users. 
• Comprehension of the bigger picture while remaining detail-oriented. 

We’ll give you extra credit for:

• FinTech or banking client experience
• Airline client experience 
• Product launch experience
• Marketing/advertising agency or startup experience

What we’re offering in return: 

• Freedom: We empower you to take ownership of your work and excel in your role. 
• Professional Development: We support your growth and provide opportunities for advancement. 
• Entrepreneurship: We value innovation and welcome individuals with a passion for driving change. 
• Benefits: Medical, dental, vision, disability insurance, 401k, flexible spending accounts, parental leave, paid vacation, and more. 
• Culture: Join a vibrant and inclusive team with opportunities for social and professional engagement. 

Brightwell is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.