Do you have a passion for technology and helping others succeed? Join us as an Information Systems Training Specialist (Junior), where you will design and deliver training programs that empower users to effectively utilize IT systems and tools. In this role, you will support a Federal Law Enforcement Agency by enhancing user knowledge and proficiency, ensuring seamless adoption of new technologies. This role is on site in Quantico, VA.
Essential Duties and Responsibilities:
- Assist in the development and delivery of training programs for IT systems, ensuring materials meet user needs and align with organizational objectives.
- Conduct training sessions, workshops, and one-on-one coaching for end-users on system functionality and best practices.
- Collaborate with subject matter experts and technical teams to gather information and develop user-centric training content.
- Create and update training materials, including user manuals, quick reference guides, and multimedia content.
- Maintain and administer a centralized knowledge management system, ensuring training resources are accessible to authorized personnel.
- Provide post-training support to address user inquiries and ensure effective adoption of IT systems.
- Gather feedback from trainees and stakeholders to continuously improve training materials and delivery methods.
- Stay informed about updates to IT systems and incorporate changes into training materials and sessions.
Required Skills / Experience:
- Proficiency in developing training materials, including guides, presentations, and e-learning modules.
- Strong verbal and written communication skills with the ability to convey technical concepts to non-technical audiences.
- Basic understanding of IT systems, networks, and software applications.
- Experience with knowledge management systems or learning management platforms.
- Strong organizational and problem-solving skills, with attention to detail.
- Top-Secret security clearance
Desired Skills/Experience:
- Minimum of 1 year of experience in training delivery, instructional design, or a related field (certifications or past work may substitute for experience).
- Bachelor’s degree in Education, Information Systems, or a related technical field (or equivalent experience).
- Certifications such as CompTIA CTT+, Microsoft Certified Trainer (MCT), or similar.
- Experience providing IT training in a government or Federal Law Enforcement Agency environment.
- Familiarity with tools such as Atlassian Confluence, Microsoft SharePoint, or similar collaboration platforms.
- Knowledge of instructional design models such as ADDIE or SAM.
**This position is onsite in Quantico, VA 5 days a week. **
Application deadline 3-28-2025
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The SMX salary determination process takes into account a number of factors, including but not limited to, geographic location, Federal Government contract labor categories, relevant prior work experience, specific skills, education and certifications. At SMX, one of our Core Values is to Invest in Our People so we offer a competitive mix of compensation, learning & development opportunities, and benefits. Some key components of our robust benefits include health insurance, paid leave, and retirement.
The proposed salary for this position is:
$72,600—$120,900 USD
At SMX®, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.
We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what’s possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.
All qualified candidates will receive consideration for employment without regard to disability status, protected veteran status, race, color, age, religion, national origin, citizenship, marital status, sex, sexual orientation, gender identity or expression, pregnancy or genetic information.
Selected applicant may be subject to a background investigation and/or education verification.
Top Skills
What We Do
SMX is a global technology and advanced engineering provider specializing in Cloud Solutions, C5ISR, and Advanced Engineering / IT. Our tradition of delivering innovative, technical solutions dates back to 1995, however, you may know us better by one of our legacy company names: Trident Technologies, Smartronix, Datastrong, or C2S Consulting Group. With the support of OceanSound Partners, our private equity investment sponsor, we began operating as one business starting in 2019 and became SMX in 2021. We operate in close proximity to our clients around the globe and have core locations in Alabama, California, the DC Metro, Florida, Hawaii, Maryland, and Massachusetts.
Today, as SMX, we are one team and together empower government and commercial enterprises to become more effective, innovative, and resilient, no matter what challenges they face.
SMX offers competitive benefits, excellent work environments, and growth opportunities for our employees while continuing to expand operations and support our communities. We have more than 25 years of rapid and consistent growth with continuous recognition as an employer-of-choice technology company. In addition, we have earned coveted industry quality and business certifications; have a strong commitment to business partnerships, ethics, compliance, and sustainability; and have a multitude of premier contracting vehicles. The combination of these attributes allows us to provide sound, repeatable business solutions yet remain flexible and agile to quickly adapt to specific customer requirements.
Committed to ensuring the highest levels of customer satisfaction, SMX is structured around the programs and technologies we support to provide optimal and seamless operations. We have maintained a reputation for excellence, helping to assure the missions of our Department of Defense, Public Sector, Fortune 1000, and other Government and commercial customers.
