Claims Product and Solutions Manager

Job Description:

Job Title: Claims Product and Solutions Manager

Location: Hybrid to be in office once per week
Reports To: Head of Products, Claims
Department: Claims/Insurance/Product Management

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London market (Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions.

Individual will reside in the UK and have Right to Work in the UK.

Job Overview:

The Claims Product and Solutions Manager is responsible for developing and managing the claims products and solutions within the organization. This role involves driving innovation, enhancing product offerings, and ensuring efficient claims processing to improve customer experience and operational efficiency. The manager will collaborate with internal teams, external partners, and key stakeholders to shape claims product strategy, implement solutions, and ensure alignment with organizational goals.

Although this is a remote based role, there is a requirement to be present in the London/Chatham office as required and to attend UK and overseas conferences and events based on business needs.

Key Responsibilities:

Product Development and Management:

• Lead and support the Claims Product Managers with the development and enhancement of claims products and solutions to meet customer needs and market demands.
• Support/manage the product lifecycle from ideation to launch, ensuring alignment with business objectives and regulatory requirements.
• Continuously assess and improve existing claims products and solutions to ensure competitiveness and operational excellence.

Strategic Planning and Roadmap:

• Assist/support with designing the strategic direction for claims product offerings and manage product roadmaps. Ensuring the product offerings align with the overarching Company and Claims strategy.
• Work closely with the leadership team to define product priorities and timelines for new product features and improvements.
• Assess market trends, customer needs, and competitor offerings to drive innovation and ensure the company's claims products remain ahead of the curve.

Cross-Functional Collaboration:

• Collaborate with various teams, including claims, underwriting, IT, legal, and marketing, to ensure the smooth implementation of new products and solutions.
• Work closely with IT, operations, and development teams to ensure successful integration of new claims solutions and technologies.
• Foster relationships with key external stakeholders, such as vendors and partners, to support product and solution delivery.

Claims Operations and Efficiency:

• Develop and implement process improvements to enhance the efficiency and accuracy of claims processing.
• Ensure claims products and solutions are customer-centric, improving claims satisfaction and reducing cycle time.
• Monitor performance and analyze claims data to identify trends, make recommendations for improvements, and measure product success.

Compliance and Risk Management:

• Ensure all products and solutions comply with relevant regulations, legal requirements, and industry standards.
• Work closely with compliance and legal teams to mitigate risk and maintain a strong compliance framework for all claims-related products.

Training and Knowledge Sharing:

• Provide/support with training to internal teams on new claims products, processes, and technologies.
• Serve as a subject matter expert (SME) on claims product offerings, keeping up with industry trends and best practices.
• Promote knowledge sharing across the claims and product teams to ensure consistency and alignment.

Customer and Stakeholder Engagement:

• Engage with customers and stakeholders to gather feedback on claims products and solutions to inform future developments.
• Monitor customer satisfaction with claims products and solutions, ensuring that enhancements reflect customer needs and expectations.

Performance Metrics and Reporting:

• Track key performance indicators (KPIs) to assess product performance, efficiency, and customer satisfaction.
• Provide regular reports and updates to senior management regarding product performance, challenges, and future initiatives.

Qualifications:

• Education:
  • CII or LIT is desirable but not essential
• Experience:
  • 3+ years of experience in claims management or claims adjusting, Insurance and/or Reinsurance
  • Proven experience in collaborating with cross-functional teams and managing product lifecycles
  • Understanding of the life cycle of a claim and the claims operational processes.

• Skills & Abilities:
  • Flexible thinker able to adapt to both new ways of working and understand historic process.
  • Organised and time efficient for managing multiple tasks and projects at one time.
  • Strong strategic thinking and problem-solving abilities.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment across multiple topics.
  • Familiarity with claims management software, data analytics, and emerging technologies in the insurance industry.
  • Knowledge of insurance regulations and compliance requirements.
  • Passion and desire to support customers, solutioning their challenges.

• Preferred Experience:

• London Market Claims experience
• An understanding  of digital transformation within the insurance and claims industries.
• Strong analytical skills with the ability to interpret data and derive actionable insights.

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

Here at Velonetic we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.

You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

DXC Recruitment Team will be engaging with all candidate applications on behalf of Velonetic. DXC will be managing the recruitment throughout the onboarding process.

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