Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
We are looking for a high-achieving, thorough, and experienced professional to fill our open insurance claims manager role. Our ideal candidate is a motivated collaborator with a track record of success in the insurance industry and effectively manages a multifaceted team.
Bring your expert-level knowledge, communication skills, and positive attitude to day-to-day problem-solving, and we’ll provide you with continued education and advancement opportunities.
Responsibilities:
- Develop and implement claims management processes and procedures to ensure efficient and effective claims handling
- Manage the claims team to ensure that claims are processed accurately and efficiently
- Ensure that claims are handled in accordance with company policies and procedures
- Monitor claims trends and identify areas for improvement
- Work with other departments to ensure that claims are handled in a timely and efficient manner
- Provide training and support to claims staff to ensure that they have the necessary skills and knowledge to handle claims effectively
- Ensure that claims are processed in compliance with regulatory requirements
- Develop and maintain relationships with key stakeholders, including customers, brokers, and reinsurers
- Ensure that claims data is accurate and up-to-date
- Manage claims budgets and expenses
Experience
- Degree holder
- At least 8 years of experience in claims management in the insurance industry
- Strong knowledge of claims management processes and procedures
- Excellent communication and interpersonal skills
- Strong leadership and management skills
- Strong knowledge in life & health insurance
- Good understanding on regulatory related to claims management
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
What We Do
In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region.
Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets.
We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information
Prudential plc: https://www.prudentialplc.com/
Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
