Claims Customer Advisor

Primary DetailsTime Type: Full time

Worker Type: Employee

Claims Customer Advisor

Leeds/Hybrid 

The opportunity

We’re now hiring Claims Customer Advisor to join our London Markets Express Team in Leeds. This is a fantastic opportunity to join a global business support team, who are fast paced and diverse. Training will be provided, so it’s a great role for someone looking for next steps in their career.

With hybrid office working arrangements and a generous benefits package including 30 days holiday, you will be part of a supportive and diverse company. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact! 

Your new role

You will be a support functionality to London Markets Core Claims as well as the wider business, duties include but are not limited to:

• Undertake a range of duties to provide effective support to internal claims handling teams
• Adhere to agreed processes and procedures to ensure accurate recording and processing of information
• Operate an effective ‘helpline’ facility to clients to provide a high standard of client care
• Respond to client requests in accordance with service standards
• Develop effective working relationships with internal and external stakeholders
• Maintain databases and documentation including processing of new ECF messages within agreed service levels, to allow the Claims team to offer an excellent standard of service
• Conduct a continuous review of the status of all outstanding claims
• There is also opportunity to get involved in exciting projects due to be rolled out over the coming months

Our Commitment to Diversity: We are committed to creating an inclusive environment where all employees feel welcome and valued. We encourage applications from all backgrounds and are dedicated to supporting our employees' growth and development.

About you

Whilst full training will be provided, we are looking for someone who has,

• Ability to work in a fast-paced environment.
• Ability to work within a team and utilise their own initiative
• Good organisation skills
• Good communication skills
• Good attention to detail

At My Best - QBE Benefits    

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.  FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!    

• 30 days holiday a year with the option to buy up to 2 additional days.   

• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.   

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.   

• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.    

• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.   

• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.   

• Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.   

• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.    

To find out more visit our  Reward Page   

QBE Awards    

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;    

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year   

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer   

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year   

Working Dads Employer Awards 2023 Winner: Parental Policies Award   

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee     

You can view all our awards here     

Inclusion of Diversity   

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.  We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page   

Accessibility    

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.      

ESG & Sustainability   

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report    

What next?  

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.    

 We believe this is our moment – what if it was yours too?    

APPLY NOW and let’s make it 

Skills:

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.