Claims Coordinator

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Summary:

The Claims Coordinator is responsible for the timely processing and distribution of both fixed and variable annuity claims. This role is committed to providing a high-level of customer service that meets our service level agreements while educating the claimant accurately on our products, procedures and regulations. This position must be customer focused: adapting to different customer styles, making sure that each claimant's needs are fully understood and taking the appropriate action to meet and exceed the customer's expectations.

Main Accountabilities:

• Accurately providing information to all incoming inquiries regarding annuity claims, associated paperwork, tax implications, product information, procedures, and regulations
• Efficiently maneuvering through various computer systems and on-line resources in retrieving information while responding to customer inquiries and preparing customer claims packages
• Partner with our external business partners, when required, in order to resolve claims related inquiries
• Reviews claim requests and generate claim packages within established service level agreements
• Assists in managing claims activities to ensure that payouts are adjudicated in an accurate and efficient manner
• Effectively ensure that detailed electronic records are maintained by accurately documenting all actions taken.
• Meeting measurable department standards as they relate to call quality, claim accuracy and efficiency measures as well as meeting teamwork, ownership, and professional development goals
• Learning, retaining, and updating one's knowledge of a wide variety of financial product information and internal processes and procedures, while adhering to strict financial industry rules and regulations.
• Efficiently utilizing all resources to ensure they are easily accessible when providing information to a client, or supporting a teammate, or manager
• Takes ownership of customer claims by following requests through to completion and notifying appropriate personnel if problems exists.
• Display a positive attitude while adapting and being receptive to change
• Takes initiative in learning more by asking questions; investigating error sources to avoid future mistakes; making the best use of time between calls
• Excel in a culture that involves ongoing coaching and feedback from a variety of sources, in order to ensure the customer’s needs are met
• Display actions that align with our Vision, Mission, and Values

Qualifications

• Requires excellent written and verbal communication skills
• 3 or more years of customer service experience required
• Claims experience in Financial Services and/or insurance preferred
• Candidate must be detail oriented with strong organization and prioritization skills
• Strong commitment to customer service and quality required
• Proven decision-making skills and ability to multi-task required
• Effective analytical, problem solving and mathematical skills
• BA/BS degree preferred, or equivalent experience required

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company’s Employee Assistance Program and other wellness initiatives.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company. 

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