Overview
As Claims Technical Analyst in Individual Markets Claims, you will play a key role in supporting the Life Insurance claims processing, product and system configuration on Claims management platform and integration with systems like policy administration, databases etc. This role will offer a depth and breadth of knowledge of claims processing systems including integration points, data and reporting, and configuration management. The role will work closely with the claims Operations and Technical teams to identify and document requirements and design and develop solutions to support those requirements. The position may act independently and/or collaboratively with product management, product configurators, policy admin users, solution architects, development teams, DevOps engineers and cross-functional stakeholders to support the daily care and feeding of the applications and associated infrastructure, as well as respond to end user requests and break/fix items.
You are
- A self-starter, continuous learner and highly skilled technical professional who enjoys the art of problem solving, whether the root cause is application code, configuration, or infrastructure.
- Experienced with supporting claims applications, preferably FINEOS Claims platform or similar systems. and you confidently know your way around the latest Cloud infrastructure technologies.
- A collaborator who works well with others across teams as needed with a strong focus on good understanding of Life product rules and business processes.
You will
- Understand the Life Insurance products and specifications and relate that to the product configuration and Claims transaction processing.
- Work closely with the Business and IT team to provide guidance and support for development activities.
- Document business requirements for claims processing, product configuration, claims workflow and integration activities.
- Support claims data and Analytics teams by navigating complex data warehouse structures to create key reports and dashboards.
- Support business operations and Configuration teams with troubleshooting, research, and analysis of claims system functionality and suggest improvements
- Perform investigation and/or troubleshooting of Individual Life claims transaction issues, co-relate the issues to the product setup, process, or application/infrastructure to resolve issues and determine root cause.
- Support the business users / Claims processors for any claims processing issues.
- Evolve as a subject matter expert to lead specific projects or initiatives.
- Effectively and proactively manages customer expectations, raising issues and proposing unique technical solutions to solve business problems; work with Business to prioritize incidents, defects and minor enhancements.
- Continuously expand industry knowledge and be able to quickly identify and resolve technology problems.
- Support planning and project management activities as required.
- Strive for solutions that curtail repetitive issues and promote ease of supportability.
You have
- Bachelor’s degree in computer science or related field.
- Experience and knowledge of Life claims processing and technology platforms.
- Experience in FINEOS Claims platform or similar technology
- 3+ years of experience as Life Claims Technical Analyst in Life Insurance industry.
- Outstanding analytical and problem-solving skills.
- Demonstrated expertise with technical tools such as Postman, SOAPUI, SQL Querying tools, Oracle databases, REST and SOAP APIs
- The ability to work in an Agile environment and function with various business and IT stakeholders.
- Issue Management and Quality Assurance
- Good Communication skills
Location:
- Three days a week at a Guardian office in Bethlehem, PA or Holmdel, NJ.
Salary Range:
$77,570.00 - $127,430.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Top Skills
What We Do
Who we are
Guardian makes a difference in the lives of people when they need us most. With over 160 years of stability and fiscal integrity, we are a trusted resource to generations of families and business owners, inspiring well-being and helping build financial confidence.
Today, we stand behind 29 million consumers, helping them prepare and plan for a bright future for themselves and their families. We help business owners care for their employees. And we help people recover and thrive in times of unexpected loss.
As a modern mutual insurance company, we believe in driving value beyond dividends. We invest in our colleagues and are building a progressive, innovative and inclusive culture. We uplift individuals and communities through thoughtful social and environmental programs.
What we stand for
In 1860, a community of immigrants joined together to insure and protect their businesses and families. They were guided by powerful ideals that we’ve continued to stand behind and evolved throughout the years: we do the right thing, we believe people count, we courageously shape the future together, and we go above and beyond for the people we serve.
Guardian employees embrace and live by these values every day. They remind us to put people at the heart of all we do so that we can help protect what matters most to you. Want to help bring these values to life? Join us for a rewarding career and the opportunity to shape the future.
Disclosures:
Financial information concerning Guardian as of December 31, 2022, on a statutory basis: Admitted assets = $76.0 billion; liabilities = $67.2 billion (including $55.0 billion of reserves); and surplus = $8.8 billion. Dividends are not guaranteed. They are declared annually by Guardian’s Board of Directors.
Guardian® is a registered trademark of The Guardian Life Insurance Company of America. © Copyright 2023 The Guardian Life Insurance Company of America 2023-156184 Exp. 5/25
