Citations Coordinator - IN OFFICE

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Job Description:

Summary
This position processes payments and identifies resolution to all violations Ryder receives from city, county, and state jurisdictions across the US. The role is responsible for processing payments for incurred violations and accurate billing to customer in possession of vehicle at time of infraction. Individuals in this role will serve as customer liaison between customer and jurisdiction to resolve dispute resolutions with billing. The position works closely with Ryder field partners, customers and other departments to identify and appropriately address customer concerns, billing disputes, provide education, attend conference calls and meetings as needed.
Essential Functions

• Properly sort, pay, and bill citations as received ensuring paid on time and not incurring penalties or interest for late payments.
• Provide customer service support to internal and external customers to resolve open citations received, billing questions and all other items related to citation issues.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Ability to quickly respond to changing assignments, work settings and prioritiesAbility to quickly respond to changing assignments, work settings and priorities while maintaining composure under pressure
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Detailed oriented with excellent follow-up practices
• Possess strong technical commercial vehicle licensing aptitude
• Strong knowledge of commercial vehicle licensing & permitting process including obtaining credentials & billing processes
• Capable of multi-tasking, highly organized, with excellent time management skills
• Demonstrates problem solving skills
• Ability to work independently and as a member of a team
• Strong customer service skills
• Strong verbal and written communication skills
• Ability to listen, write, and speak effectively Inform, explain, and give instructions
• Demonstrates a high commitment to quality
• Process improvement experience of streamlining process flows, implementing change management and always striving for continous improvement in daily processes.1
• MS Office Suite - Excel, Word, PowerPoint, Outlook and Teams(Excel knowledge to include vlookups, pivot tables, working with large amounts of data) intermediate required
• Demonstrated knowledge of Accounts Payable intermediate required
• Workday beginner preferred

Qualifications

• H.S. diploma/GED required
• Three (3) years or more in Accounts Payable preferred
• One (1) year or more Customer Service required
• MS Office Suite - Excel, Word, PowerPoint, Outlook and Teams. (Excel knowledge to include vlookups, pivot tables, working with large amounts of data) intermediate required
• Demonstrated knowledge of Accounts Payable intermediate required
• Workday beginner preferred

Travel
None
DOT Regulated
None

Job Category

Accounting

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range:

20.00

Maximum Pay Range:

22.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [email protected] or 800-793-3754.

Current Employees:

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