Cisco Video Conference Support Tech

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 25,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The LPL Productions team is responsible for the production, support, engineering, and strategy for the Audio Video Infrastructure, Live Productions and Digital Services delivery in support of our internal employees, Advisors and Investors.  The Audio Video Tech space has evolved dramatically over the last 5 years, and the LPL Financial Productions team has been at the forefront of that evolution.

The AV Tech II role works directly with the Infrastructure arm of the LPL Productions team to assist in delivering world class virtual and in room conferencing experiences or managing to completion technical issues or support concerns with our 4,000+ LPL Financial Home Office users.

Responsibilities:

• Provide an exceptional customer experience for internal employees and their Advisors and Investors

• Act as an IT liaison to others as needed to resolve issues or fulfill requests, and fully owning issues end to end

• Identify simplification and automation opportunities to provide quality of life improvements throughout our service delivery ecosystem

• Provide proactive and professional service, always

• Partner with team to deliver on our strategic plan to ensure that our staff technology is always available and functioning properly. 

• Coordinate and deliver a weekly summary technology health report.

• Must have a strong understanding of the technology and what technology challenges staff members encounter in their day to day activities.

• Support of Cisco Collaboration Solutions, Webex, Microsoft Teams and Zoom (Meetings & Webinars), MacOS, Windows 10, Microsoft Office Suite, PowerBI, Room and Webex Board Pro G2 and Room series, Evertz, OneBeyond and Crestron Controllers and transmitters

• Must be able to think on your feet and provide honest assessments to in room staff

• Focus on Cisco based Video Conferencing tools

• Works with C-level employees, Executive Assistants and Technology Support Teams to identify opportunities for innovation and support

• Maintain inventory of live replacement devices to provide for immediate swap capability.

• Responds quickly to technology outages affecting live productions and recordings to restore service as quickly as possible – must be cool under pressure!

• Provides feedback based on input and usage; develops ideas for new and improved solutions based on needs

• Participates in special projects and performs other duties as required. Must be able to work without direct guidance, as well as in a team environment, resolving issues without being explicitly directed to do so

What are we looking for?

As the forward most executive facing technology team, we are looking for a dynamic collaborator who can deliver an industry leading client experience. We are looking for people who blossom under pressure and are consistently self-evaluating and identifying areas of improvement from intake to execution.

Requirements:

• Associate’s degree in computer science, Information Technology, or equivalent work experience

• Four years’ experience in providing exceptional customer & technical support services in an audio/video environment to large live audiences (1000+)

• Expert experience with Cisco video conferencing platforms

• Expert level experience with supporting end user hardware, software, and technologies. Advanced experience with Apple and Windows-based devices (including MacOS/iPhone/iPad/iOS) and hardware and with the Microsoft Office Suite (2010 and 2016)

• Must be organized and communicative

Core Competencies:

• Experience with Webex Control Hub, Smartsheet, Jira and Service Now a strong plus

• Demonstrated Excellent Customer Service experience

• Ability to provide a professional delivery of service to executive level employees

Pay Range:

$30.43-$50.72/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL? 

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

We take social responsibility seriously. Learn more here

Want to see info on our benefits?  Learn more here

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.