Chief of Staff

About Raycon

Raycon is one of the fastest-growing eCommerce brands, dedicated to shaking up the consumer electronics industry. At Raycon, we’re inspired by the go-getters, the early risers, the performers and one-more-milers of the world. That’s why we’re dedicated to creating high-quality wireless audio products that fit the wants and needs of all kinds of doers out there, without the mark-up or false hype. We have experienced rapid growth over the past year and are looking for fellow self-starters and go-getters to join our team.
 

About the Role

In this role, you will be the right hand to the CEO (Ray Lee) and work with him on strategic and operational activities. You will serve as a force-multiplier to the CEO, as a trusted advisor and progress-facilitator, ensuring cohesion within communication, process, and the executive team on a wide variety of tasks, projects, and strategies. Your responsibilities will be to ensure projects are executed on time and efficiently, and if not, you’ll be expected to roll up your sleeves and dive in. Projects will change as the organization evolves. This will be a rewarding, intense, high-growth, and demanding role exposing you to all aspects of our brand. 

Examples of projects can be a variety of functions. It can include:

• Develop go-to-market acquisition plan for new product expansion initiatives including a profitability analysis
• Build an internal process for creating ads
• Oversee product ordering to ensure we avoid overstocking inventory and running out of stock on high velocity items
• Optimize remote work processes

This is a full-time position Monday through Friday (9am-6pm) that will require 4 days of the week to be spent at our NYC midtown office. At Raycon, we look for you to hit the ground running from day one. 

What You’ll Do

• Drive cross-functional, company-wide projects by providing analytical rigor to projects, facilitating collaboration with multiple brand and business units, and strategically managing project scope and implementation
• Develop materials for company board meetings, special projects, press conversations, external conferences
• Spearhead and manage recruiting directly for key roles - even if it involves getting your hands dirty
• Reviewing current collaboration processes and identifying how to streamline both in-person and remote work
• Drive internal and external communications, including investor updates, strategic industry updates, and company-wide communications
• Facilitate weekly executive meetings and quarterly strategy meetings, ensuring accountability and helping drive implementation as thought partner and ear to the ground for CEO; surface issues, roadblocks, and concerns from the org and drive alignment and buy-in for executive projects and priorities
• Ensure that the CEO is properly briefed on strategic calendar events 
• Identify issues that impact the successful execution of plans, including elevating issues of which the CEO, and/or the Executive Leadership Team should be aware, and framing ideas to solve the problem/mitigate the risk
• Lead or co-lead projects on behalf of CEO
• Identify opportunities with no natural home within organization and own cross-functional effort to execute with direct approval from CEO
• Examples of projects that you may assist in overseeing:
  • Build our made-to-order product category (including a new web experience)
  • Build an internal process for creating ads
  • Oversee our CX team and ensure staffing is efficient. Roll out new AI tools to automate responses to tickets
  • Improve our process for handling returns
  • Make decisions about which markets to ship to and what our shipping rates would be
  • Build an analytics tool that properly calculates per-order margin
  • Oversee product ordering to ensure we minimize cash tied up

Who You Are

• 4 – 6 years of project management, management consulting, corporate strategy, or in a high-growth company at a leadership level including experience with a focus on agile project management frameworks and systems (SCRUM, OKRs, etc.)
• Bachelor’s or MBA degree
• Proficient with advanced Microsoft Excel Skills
• Must have high analytical skills, be able to see patterns (systems thinker), be a strategic decision maker
• Ability to problem solve, motivate others and drive the process
• Strong bias for action and a sense of urgency. Self-starter with a strong ability to anticipate needs prior to them being communicated
• Enjoys working with a wide variety of people and personalities
• Humble, with strong listening skills
• Experience using project management tools (Monday, Airable, Coda, Notion, etc.)
• You’re open-minded. To learning new things, being around new people, mentorship, feedback, and learning and growing in your role. 
• You have passion. Maybe you’re an amateur pinball player, a writer, a car enthusiast, a side hustler. You know what it’s like to be a go-getter and you embrace it. 
• You have a sense of humor. You know life’s too short to take yourself too seriously.

Raycon is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. This role may also be eligible for bonus compensation and employee benefits.
NYC Base Salary Range: $100,000 - $180,000 USD
Equal Employment Opportunity Statement
Raycon is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.