Chief-of-Staff UK – Right hand to Country MD

A Chief-of-Staff role is a chance to move from advising to leading, stepping into an in-house leadership role where you’ll have the opportunity to drive real-world impact in a succesful, dynamic, fast-growing organization. Reporting to the Managing Director, you will leverage your consulting expertise to take end-to-end ownership of key projects, work closely with senior leadership, at Country, Cluster and Group- level, and have a direct hand in shaping the future of the business.

It is more than a support role—it’s a pathway to leadership, offering the chance to build a long-term career within the organization, with clear progression toward higher executive positions, gaining the operational experience and business insights critical for Management Team roles.

The role is based in London (Victoria).

Verisure’s strategic context and growth journey

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. As part of a regulated service in many countries, we protect more than 5 million families and small businesses across 17 countries in Europe and Latin America. Under our Arlo brand, we are also a leading provider of cameras and video-surveillance services in Europe. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. The trajectory over the past 35 years has been one of uninterrupted, double-digit annual growth. Verisure now proudly protects more than 5 million customers, and is on track to become the world’s #1 Home Security provider.

The company’s success in the marketplace is based on high customer satisfaction, continuous technological and service innovation, its people and DNA and a best-in-class go-to-market approach. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Verisure is currently a privately held company, backed by strategic investors Hellman & Friedman, GIC and Alba Capital.

Verisure in the United Kingdom and Ireland

UK is key country for Verisure, and it is expected to generate solid growth moving forward by driving penetration in these underpenetrated and high potential markets. The business in the UK was launched in 2015 and since then, thanks to a 50%+ growth year-on-year, we became one of the leaders on the market – first in terms of customer acquisition, second in terms of portfolio size (150.000 customers).

Verisure UK is transitioning from startup mode to high-growth, aiming to capture the lion's share of a high-potential market. With ambitious goals for sales, productivity, and efficiency, the UK’s attractive demographics, low market penetration, and weak competitor brands present a major opportunity. Verisure plans to deploy new go-to-market strategies to become the leading smart alarm system provider in the UK and Ireland. The new Managing Director Edouard Rekko (Linkedin profile), a former McKinsey consultant, joined us six years ago and has since led operations across three different countries. This is now his third leadership role within the company (and second Managing Director role) and he is fully committed to driving growth and delivering results at every step, supported by a team of exceptional talents and leaders.

Verisure in the UK employs c. 1500 people – most if them being operators and filed sales people. Our main offices are in Newcastle (600) and in London (150).

Responsibilities of the Chief-of-Staff UK

The Chief of Staff will serve as a strategic partner and trusted advisor to the Managing Director and the Management Team. This is a highly cross-functional role with visibility across all major initiatives at Verisure UK, while also owning and driving key transformational projects from concept to completion.

As Chief of Staff, your role will typically evolve through different phase (with the content and timing of each phase tailored to individual profile). The MD UK, EdouardRekko, has worked with multiple Chief-of-Staffs, 80% of which have transitioned into a director position (Country MT level) under his guidance.

During an Introduction Phase (first 3-9 months), you will onboard as the right hand to the MD, focusing on integrating into the organization. You will actively support key strategic discussions that reach the MD’s desk and take charge of preparing and leading strategic Management Team discussions. Additionally, you'll be responsible for preparing quarterly strategic updates for the group and bi-annual reports for shareholders. The primary goals of this phase are to familiarize yourself with the organization, make an immediate impact, gain broad exposure to the topics we handle, and identify areas of greatest interest to you.

At the start of the Acceleration Phase (3-9 months) you will work with the MD to identify a project aligned with your passions—ideally, a complex, cross-departmental initiative that has previously faced challenges. You will take ownership of 1-2 major strategic projects with concrete deliverables, while continuing to manage your standard responsibilities. This phase is designed to foster your growth as a business leader and build the foundation for your future career within the company.

Eventually, once you have successfully delivered multiple high-impact projects, you will begin the Transition Phase into a new role within the business, preparing to pass on your responsibilities to your successor.

Priorities will include:

• Ownership of Critical Projects - Take full responsibility for several high-impact, end-to-end projects, including:
  • Supporting the development of new go-to-market strategies and business opportunities through strategic partnerships.
  • Building a deeper understanding of industry players and market dynamics to enhance our competitive positioning.
  • Defining marketing strategies to boost brand awareness and reach.
  • Contributing to the development of business performance tools.
  • Bringing in best practices from across the group and adapting them for the UK market.
  • Leading the design and implementation of strategic process changes, ensuring successful rollout across the organization.
• Strategic Advisor and Right hand to the Managing Director:
  • Act as the right-hand to the Managing Director, expanding their reach by supporting the definition and execution of strategic initiatives in UK, as well as key value-creation projects.
  • Collaborate with the MD on ad hoc, high-priority issues that require deep dive analysis and high attention.
• Transversal and multidisciplinary business enabler
  • Work closely with the entire Management Team on strategic and transversal projects impacting including Marketing and Lead Generation, Commercial channels including field sales, sales structure creation, alliances, Portfolio, Operations.
  • Facilitate interactions with many stakeholders at Country, Cluster and Group-level
  • Participate with strategic planning in projects for our company, both at country and global level

Candidate profile

Experiences and Qualifications

We see this role as pivotal in driving Verisure’s growth and organizational transformation. We are seeking a high-potential, top-performing individual who is proactive, solution-oriented, and focused on delivering tangible value to the business.

This is an exceptional opportunity for someone aiming for a fast track into the CEO office, with the potential to transition into a leadership role within the company’s line organization. The successful candidate will have the unique chance to learn from a high-performing CEO and make a significant impact on the business early in their career.

• Top performer and proven track record from a top-tier strategic consulting firm.
• Minimum of a bachelor's degree in an analytical field (e.g., engineering or business administration) from a leading institution.
• Ideally, hands-on experience with lead generation, commercial or sales projects in fast-paced B2B2C or B2C environments.
• A combination of both top-tier consulting and in-house roles could be an advantage.
• Significant experience working in multinational, multicultural settings.
• Demonstrated success in managing projects and delivering high-impact presentations.
• Fluent in English (French and/or Spanish are helpful)

Competencies

• Problem Solving and Analytics – strong at structuring complex problems through quantitatively sound analysis, demonstrating exceptional business and commercial judgment. Ability to synthesize information into actionable conclusions enabling efficient decision making.
• Agility and Flexibility - thrives in dynamic environments, adapting swiftly to new information and changing circumstances, and with a solid ability to navigate and operate successfully amidst complexity.
• Effectiveness and Impact - self-motivated, proactive in self-development and demonstrates a hands-on approach to deliver by rolling up their sleeves and deep dive into the details
• Entrepreneurial - forward thinker who can challenges the status quo while maintaining a strong customer focus. Willing to take a "hands on" approach, while keeping the strategic objectives in mind.
• Communication - active listener, with high emotional intelligence and decision-making ability with discernment, who communicates clearly and effectively, projecting credibility, capable of influencing stakeholders across various levels. Also good at ammnaging confidentiality.

Strong fit with our Company DNA

Passionate in Everything We Do: Our people bring a contagious energy and a sense of urgency that is unmistakable. We create a vision and inspire others around that vision with full engagement and focus. We are all-in, and we love what we do.

Committed to Making a Difference: We are courageous, we deliver what we promise through hard work and resilience. We make a difference, through operating with discipline and doing what is needed. We are hands-on, and we aren’t afraid to get into the detail. We deliver results and we execute with excellence.

Always Innovating: Our people make the impossible possible; it’s a continuous state of mind. We are purpose-driven, curious and we challenge the status quo. We believe good ideas travel, we share and reapply. We take smart risks, and we are not afraid to fail. We believe innovation can be big or small.

Winning as a Team: We are determined to become number 1, and to do that we need to listen to one another, collaborate and work together. We play our part, fueled by a winning attitude and a fighting spirit. We celebrate our successes. We play to our strengths and our diversity to deliver even better outcomes, while developing and supporting one another. We believe that together we go further, and that nothing is impossible.

With Trust & Responsibility: Our people take responsibility for the people we protect. We are accountable and reliable. We role model operating with integrity. We trust and empower one another to do the right thing, always. We deliver on our promise through world-class expertise and meticulous know-how. And, we do this with humility while being honoured to play such an important role in society.

Strong fit with Verisure RISE Leadership Model

Role Model Responsible Owner: Acting as a long-term owner, always putting the customer first, thinking and acting big and being accountable and responsible.

Inspire Outstanding Performance: Motivating others for high performance, prioritising and making decisions with an analytical approach and executing with excellence.

Strengthen and grow a high-performance, diverse organisation: Building high-performance and diverse teams, enhancing a learning culture by setting continuously higher standards.

Empower and lead with courage, integrity, and purpose: Inspiring our people, honouring our mission and purpose by leading with confidence, positive energy and genuine empathy and humility.

Diversity, inclusion, equity, and belonging at Verisure

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.