Chief of Staff, SaaS Operations and Growth

About Us

Treatspace is a leader in patient access solutions, including our award-winning ReferralManagement.com platform, which has transformed how medical professionals coordinate care. Building on this success, we developed PracticeBeat.com, a rapidly growing platform designed to assist medical practices with patient acquisition and management.

We prioritize speed, execution, and results to deliver impactful solutions to our clients. As we scale rapidly, we are seeking a Chief of Staff to drive high-impact initiatives, remove bottlenecks, and ensure the organization operates at peak performance.

Position Overview

The Chief of Staff will be a critical driver of execution and organizational momentum, working directly with the CEO to ensure priorities are delivered effectively and efficiently. This role is for a hands-on, action-oriented leader who thrives in solving problems, driving projects to completion, and empowering teams to achieve their goals.

Key Responsibilities

Execution and Problem Solving

• Eliminate bottlenecks across the organization by gathering input, resolving issues, and driving projects forward.
• Take ownership of high-priority initiatives, ensuring they are completed on time and deliver measurable results.
• Identify inefficiencies in processes and implement solutions to improve speed, output, and team alignment.

Operational Leadership

• Build and manage scalable systems and frameworks that keep teams aligned, accountable, and delivering on key objectives.
• Track and report progress on critical projects, ensuring focus on high-value outcomes.
• Partner with leadership to prioritize impactful initiatives and remove unnecessary distractions.

Team Enablement and Accountability

• Act as a catalyst for team success by ensuring everyone has the resources, clarity, and support needed to deliver results.
• Hold teams accountable to deadlines, deliverables, and performance standards.
• Drive cross-functional collaboration to ensure seamless execution of complex initiatives.

CEO Enablement

• Free up the CEO’s bandwidth by owning the execution of top priorities, leading meetings, driving actions, and managing follow-ups.
• Anticipate needs, resolve issues proactively, and ensure critical tasks are never overlooked.
• Enable the CEO to focus on high-value, strategic decisions by managing tactical responsibilities.

Qualifications

Experience

• 7+ years of experience in a fast-paced, execution-driven SaaS environment, with a proven track record of delivering results under tight deadlines.
• Demonstrated success in managing complex SaaS projects, delivering measurable outcomes, and driving organizational impact.
• Expertise in sales growth for SaaS Solutions, particularly outbound and channel sales, with the ability to provide detailed examples of success and references to validate accomplishments.
• Strong familiarity with SaaS metrics, including MRR/ARR, CAC, LTV, and churn, and the ability to use data to inform decision-making and strategy.

Skills

• Exceptional organizational and project management abilities, with a history of ensuring projects are completed on time and exceed expectations.
• Strong problem-solving skills with a bias toward action and a focus on removing bottlenecks to achieve results.
• Outstanding interpersonal and communication skills to drive alignment, accountability, and collaboration across diverse teams.

Attributes

• Grit and resilience, with a results-driven mindset focused on overcoming challenges and delivering value.
• Thrives in ambiguity and excels under pressure.
• A natural leader who earns trust by solving problems, providing clarity, and empowering teams to succeed.
• Relentlessly results-oriented, prioritizing action and execution over bureaucracy or analysis paralysis.

Education

• Bachelor’s degree required; MBA or advanced degree preferred.

What We Offer

• Competitive compensation and benefits package.
• A fast-paced, results-oriented environment where you can make a real impact.
• Opportunities to lead high-impact initiatives and help shape the future of a rapidly growing company.
• A culture that rewards execution, ownership, and resilience.

Location

• City: Pittsburgh
• State/Province: Pennsylvania
• Work Arrangement: On-site, based in Pittsburgh, with opportunities for limited travel as required.