Chief of Staff, Director - Global Partnerships and Channels

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
As Chief of Staff, you will serve as a trusted advisor to the Global Partnerships and Channels organization, leader, and other senior leaders to drive operational excellence and help the organization realize its objectives. This role works extensively with leaders from both business and technical backgrounds; the ideal candidate will be able to clearly communicate opportunities, ideas, concepts, surface issues, both verbally and in writing, someone who can drive process creation, implementation, and changes with our business partners.
You will be expected to be a collaborative player/coach- rolling up your sleeves to get work done while also structuring workstreams and providing guidance to others. In this role you will work on highly complex problems and help senior leaders and the executive team to organize, prioritize and implement their strategic agenda.

• Ensure consistency on overall Global partner organization strategic goals, standards, objectives and key results, and metrics for each planning cycle

• Lead a team of strategic project managers to drive execution of cross functional projects and programs

• Establish and drive transparency for leadership to regularly monitor operational and delivery metrics

• Drive connectivity and accountability across teams to meet agreed upon objectives and complete agreed upon action items

• Enable alignment for organizational portfolio, process, and visibility in alignment with other functions across product teams

• Maintain visibility across the leadership team for day-to-day Business Operations execution; drive rhythm of business, enable financial planning and investments, support communication strategies etc

• Manage the Partner Advocate ensuring the GPC leader is prepared for key partner meetings and that accountable actions are completed

• Monitor and react to performance, accountable for issue identification and resolution in support of organizational goals

• Change Leadership to guide the organization through change including process enablement

• Run/facilitate orgs' and teams' offsite / deep-dive gatherings with a focus on intra/inter-team collaboration and objective setting

• Help ideate, craft and communicate the north star and narrative to the broader organization.

• Own the headcount process for the organizations and collaborate with finance on headcount process

• Key partner to HR BP on org health development + facilitate talent calibration process

• Provide support for org/team All Hands meetings + facilitate org's LT meetings

In this role, you will work on highly complex problems, gain insight into the strategic and operational issues which are forefront in the minds of the leadership team, have exposure to C-level decision making, and establish relationships with senior team members across the organization.
Qualifications
To be successful in this role you have:

• 10-15+ years of experience in go-to-market function for a Software/SaaS technology company; prior experience as a Chief-of-Staff or operational leadership role preferred.

• Organized and detail-oriented; a love for creating order out of chaos.

• Strong people development and leadership skills; able to influence and manage multiple extended or virtual teams.

• Ability to learn quickly on a fast-paced team including highly technical areas.

• Ability to handle interpersonal relationships judiciously, professionally, and empathetically.

• Collaborative team player who also knows how to 'get things done'.

• Self-starter who thrives and can multitask in fast-paced and often ambiguous environments.

• High energy, strong work ethic.

• Strong interpersonal skills; ability to influence at the highest levels.

• Strong program management skills.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $170,200 - $297,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.