Chief Operating Officer (COO)

Company Description

My client is provides technology and operating system that powers fully digital and automated Banks

Job Description

The Chief Operating Officer (COO) reports directly to the CEO and is responsible for
overseeing and coordinating all operational activities related to the company's international expansion outside of Africa. The role involves formulating and implementing policies, managing teams, and ensuring adherence to best practices and operational excellence. The COO must ensure the successful delivery of products and services, meeting performance and quality targets, and driving continuous improvement in processes and systems. This executive will also manage project execution, compliance, resource planning, and provide leadership across various teams.

Job Description
 Coordination of all activities associated with the execution of the company’s strategy
for outside of Africa international expansion
 Formulation of policies and standard operating procedures in line with company strategy and business goals.
 Co-ordination of the team’s effort to implement and adhere to best practices and defined standard operating procedures.
 Coordination of people, processes, and tools to guarantee the successful delivery of
all value promised as part of communicating the product value proposition.
 Ensuring that target KPIs on product and service quality are consistently met and surpassed.
 Ensuring that periodic goals and performance expectations of the various units within the team are achieved.
 Ensuring complete compliance and on-going improvements to best practices for software development life cycle management
 Ensuring complete compliance and on-going improvements to best practices for technical and operational support processes
 Instituting and coordinating strategic project management operations to eliminate
and avoid major project bottlenecks.
 Overseeing, supporting, and ensuring complete compliance with best practices for
internal and client-side project execution activities.

 Formulating and implementing necessary changes to people, processes and tools to
continuously increase efficiency, improve quality and eliminate operational bottlenecks.
 Establishing, planning towards, and providing for current and future resource/capacity requirements
 Ensuring on-going benchmarking and improvement of core skills across various units within the team
 Involvement in the audit of prospective client systems, analysis of requirements and
development of suitable solution designs and architectures
 Ensuring the availability of technical and business-related documentation required
for the smooth functioning of all functions within the team.

Qualifications

Experience
 At least 10 years related work experience including experience in one or more of the following areas; Management Consulting, Banking, Fintech and Technology
 Candidate must have worked in capacity of COO or Chief Product Officer (or its equivalent) for a Banking-as-a-Service (BaaS) technology startup, in the Eurozone, or as senior team lead in a technology management or related function
 Previous experience as a software developer or application/system administrator will be an added advantage
 Candidate should have good knowledge of software development life cycle, payment, banking, and IT infrastructure.
 Proven entrepreneurial or intrapreneurial accomplishments with an industry
reputation for successful execution and ability to deliver operational excellence in technology services
 Strong capabilities in project management, product management, process engineering, scrum, software development & IT operations (DevOps), software requirements analysis, quality assurance, and service delivery
 Experience in AML compliance and associated processes will be an added advantage.
 Training and experience in machine learning and AI will also be an added advantage.

Education
 Bachelor’s degree in business administration, Operations Management, or a related field.
 MBA or advanced degree preferred.
 BSc in Engineering, Computer Science or related field would be an added advantage
 Possesses one or more of the following internationally recognized professional qualifications; PMP, Prince II, Scrum, or Six Sigma

Personal Attributes
 Candidate must have strong interpersonal and leadership skills with the ability to
build rapport across various stakeholders including the team, clients, partners,
investors and executive leadership.
 Candidate must be highly proficient in problem solving, analytical thinking and
communication.
 Candidate must have strong attention to detail and exhibit self-confidence while
having high personal ambitions and strong work ethic.