PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
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Chief Evangelist / Field CTO - Operations Cloud
Role Overview:
As PagerDuty's Chief Evangelist/Field CTO, you will be a transformational leader within our Solutions Consulting organization, focusing on our most strategic enterprise customers. You will serve as a trusted advisor and thought leader, helping Fortune 500 companies reimagine their operational practices and embrace modern digital operations platforms. This role requires someone who can articulate compelling visions of operational excellence while understanding the complexities and constraints of traditional enterprise environments.
How You Impact Our Vision: Key Responsibilities
- Drive adoption of PagerDuty's Operations Cloud platform at scale within complex enterprise environments.
- Represent PagerDuty at high-profile industry events and customer advisory boards
- Partner with executive leadership teams at our most strategic accounts to drive organizational transformation and adoption of modern operational practices.
- Build and maintain relationships with C-suite executives (CEO, CIO, CTO, VP of Operations, VP of Engineering, VP of Development, CISO, CCO)
- Develop and articulate thought leadership around the future of digital operations, particularly focusing on AI, automation, and organizational resilience.
- Challenge conventional operational paradigms and help traditionally conservative enterprises embrace modern approaches to incident response and digital operations
- Create and deliver executive-level presentations that connect technical capabilities to business outcomes.
- Work closely with Sales/Solution Consulting and Customer Success teams to translate strategic vision into tactical execution, ensuring successful implementation and adoption of modern operational practices within our crown jewel accounts. Partner with these teams to develop and execute transformation roadmaps that align with customer's business objectives while driving measurable operational improvements.
- Collaborate with Product and Engineering teams to influence product direction based on enterprise customer needs.
This Role Requires:
- 15+ years of experience in enterprise technology, with significant exposure to both traditional and modern operational practices
- Deep understanding of ITIL, DevOps, SRE practices, and modern operational frameworks
- Hands-on experience implementing large-scale incident response and digital operations transformations
- Solid technical background with an understanding of:
- GenAI, RAG & Agentic AI
- Infrastructure as Code
- CI/CD pipelines and practices
- Cloud-native architectures
- AI/ML applications in operations
- Automation and orchestration
- Demonstrated agility in mastering emerging technologies and adapting to rapid technical evolution.
- Exceptional communication skills and ability to influence C-level executives
- Track record of driving organizational change in Fortune 500 environments
- Experience building and maintaining executive relationships across global organizations
- Proven ability to translate complex technical concepts into business value propositions
Preferred Qualifications:
- Previous experience as a CTO, Chief Architect, or senior technical leadership role
- Published thought leadership content (books, articles, whitepapers)
- Speaking experience at major industry conferences
- Experience implementing PagerDuty or similar digital operations platforms at scale
- Advanced degree in Computer Science, Engineering, or related field
- Deep understanding of enterprise architecture and digital transformation
- Experience with modern AI/ML platforms and their application in operations
About You:
- You are a visionary who can see beyond current operational practices to future possibilities
- You have a proven track record of influencing conservative enterprises to embrace modern practices
- You're equally comfortable in the boardroom and in technical discussions
- You have a passion for organizational transformation and operational excellence
- You understand the delicate balance between innovation and enterprise stability
- You're an exceptional storyteller who can craft compelling narratives around technical transformation
- You have a global mindset and can adapt your approach to different cultural contexts
This role offers the opportunity to shape the future of digital operations at some of the world's largest organizations while working with cutting-edge technology and practices. The successful candidate will have significant influence on both PagerDuty's strategic direction and the broader industry's approach to digital operations.
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
Top Skills
What the Team is Saying
What We Do
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2.
Go behind-the-scenes @PagerDuty on Instagram.
We’re also hiring, visit https://www.careers.pagerduty.com/ to learn more.
Why Work With Us
PagerDuty offers a hybrid, flexible environment where ambition thrives. We champion innovation, learning, and growth through our core values: Champion the Customer, Take the Lead, Run Together, Ack & Own, and Bring Your Self. Our commitment to inclusivity reflects the global diversity we serve. Join us!
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PagerDuty Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a hybrid, flexible workplace, while also providing ample opportunities for connection in-person and virtually with your colleagues.
