Chargeback Specialist - Bankcard

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $20.90 - $26.90 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to perform chargeback related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, commercial cards and other internal departments.

Essential Functions

• Perform basic related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts

• Conduct dispute resolution as outlined within Reg E, Reg Z, Visa USA, Visa Intl and Mastercard regulatory guidelines for one business line

• Report activity to card associations as needed

• Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s)

• Process stop payments in the associated systems

• Perform other duties as assigned

• Perform chargebacks in the Visa or Mastercard systems

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Intermediate knowledge of the banking industry, including best practices

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Ability to research and provide solutions with the understanding of when to escalate issues

• Ability to retain information and apply knowledge to multiple situations or scenarios

• Ability to maintain a high degree of confidentiality

• Proficient with Microsoft Outlook, Word, and Excel

• Ability to maintain professionalism with customers during difficult situations

Education & Experience

• Associate’s degree in Business Administration or related field or equivalent combination of education and experience required

• 2+ years related customer service experience required

• 1+ year banking and/or bankcard experience preferred

** Level of role is determined by knowledge, experience, skills, abilities, and education.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Chargeback Specialist or Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.90 to $26.90 per hour.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Location: 922 Walnut, Kansas City, Missouri 64106

Time Type:

Full time