Company Description
We're looking for a Chargeback and Recovery Agent for the Payment Operations team to join us in the Austin office.
Chargeback & Recovery is a team dedicated to prevention and mitigation of risks derived from chargebacks and other types of payment processing errors. Our mission is to minimise the impact of materialised loss on our customers and products. We have an awesome team of 22 people, who work closely together with risk & controls, operational and product teams to get things done. As an agent in Chargeback and Recovery team, you are directly involved in recovery operations and assisting our customers with resolving any payment-related issues.
Job Description
Here’s how you’ll be contributing to Chargeback and Recovery Team:
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Provide world-class customer support via email and phone channels to facilitate seamless flow of customer funds.
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Help customers resolve issues related to direct debit chargebacks and other types of payment errors
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Knowing chargeback processes and contributing to prevention and recovery of any uncollected funds
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Work closely with the Product and Operational teams to identify actionable areas of improvement
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Monitor and analyse domain related data, report abnormalities, contribute to operational improvements and team development
Qualifications
About you:
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Your verbal and written English skills are excellent. If you speak other languages then that’s a plus!
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You have experience working in a customer-facing role
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You are punctual and have a strong attention to detail
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You are good with routine but can also adapt and keep up with fast changes
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You are proactive and independent but also know how important good team-work is
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You can make decisions in critical situations and have the ability to multitask
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You are able to prioritise your work based on the level of urgency and impact
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You’re eligible work in our Austin office
Schedule Requirements
This role requires a set schedule, which will include one weekend day. Typical schedule options may include Tuesday to Saturday or Sunday to Thursday.
Exact days and hours will be confirmed during onboarding.
Additional Information
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
What We Do
We’re making a positive, irreversible change in the world of finance. Together.
People on every continent around the world are choosing Wise to help them live, travel and work internationally. We’re the fairest, easiest way to send money overseas.
Built by and for people who live global lives, we make sending money abroad up to 8 times cheaper than the bank. This is money without borders - instant, convenient, transparent and eventually free.
For our customers, using Wise is as simple as sending money from A to B, but behind our app and website is a complex engine of currencies and routes, that’s being designed, built and powered by our talented teams in cities around the world.
We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.
Why Work With Us
We are a mission-driven company, looking to change banking for the better. Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So, we’re building a new one. If you're looking for an autonomous work environment, where you'll face cool challenges, learn and grow, you'll like working at Wise
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Here at Wise we have a hybrid working model – a mix of working from home and from the office. Wisers can also work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to!
