Channel Operations Analyst

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewAt Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Our technology platforms in mission-critical communications, command center software and video security & analytics, bolstered by managed & support services, make cities safer and help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security.
Global Channel Operations focuses on developing and implementing an impactful and effective partner experience including program, tools and processes conducted when doing business with Motorola Solutions. As a result, this enables channel sales to achieve their short and long-term objectives. These relate to channel sales revenues, profit and market penetration.
Job Description

Our goal is to deliver a best in class subscription experience for our partners, customers and employees throughout the lifecycle to retain customers and enable seamless operations. The Channel Operations Analyst will support the vision and execution of MSI operations as a subscription business, focusing on the customer and employee experience as well as the operational functionality needed to enable our success through the channel. 

This role will be responsible, but not limited to the following: 

• Subject matter expert on the global aaS (as a service) Subscription Management Experience (SME)

• Document and review global SME enhancements and requirements

• Update SME enhancement stories in MSI’s agile project management tool, Jira.

• Lead meetings to assess, prioritize, and address key enhancements, issues and requirements with IT and relevant stakeholders

• Collaborate with Sales, Product, IT and relevant stakeholders on subscription operational items and issues

• Maintain regular communication with Channel Partners through voice of channel initiatives to gather feedback, address operational issues and improve overall experience

• Monitor subscription processes and workflows to identify inefficiencies and lead the relevant teams for resolutions

• Analyze and monitor subscription metrics to identify trends, and opportunities for improvement and increase sales growth

• Utilize data analytics tools to enhance decision making and drive improvements

Specific Knowledge & Skills: 

• Strong communication skills to communicate insights, priorities, and updates across teams to ensure alignment and transparency

• Proven ability to collaborate and manage programs with cross-functional teams to drive subscription enhancements and process improvements

• Proficiency in CRM/PRM platforms, preferably salesforce.com for managing customer and partner data, including subscriptions, user activities and transactions

• Advanced skills in Excel or Google Sheets, including pivot tables, complex formulas, and data analysis

• Experience using Tableau or any other analytics dashboard and Jira for tracking tasks, managing enhancements, and collaborating with teams is a plus

• Some travel may be required

Basic Requirements

• Bachelor's degree with 4+ years' experience in product management, IT services, software, software as a service (SaaS), or cloud company OR 6+ years' experience in product management, IT services, software, software as a service (SaaS), or cloud company

Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].