Change Request Coordinator

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

 PDI is looking for a highly motivated, results-driven change request coordinator to assist the EMEA Professional Services team. The ideal candidate will be highly organized to efficiently manage their time and accomplish their goals. A friendly and articulate personality to work with PDI team members as well as customers.

Key Responsibilities

• Assist Professional Services project managers by managing change requests (CR) through the estimate, approve, schedule, build, test and deploy lifecycle within PDI.
• Assess new change requests raised by our customers through the enhancement request tools at PDI to determine if the work is chargeable.
• Act as the customers primary contact and manage billable CRs through the PDI agreed process to deliver the enhancement to the customer.
• Coordinate and facilitate CR related meetings with larger customers to report on progress, answer questions and address concerns.
• Liaise with the PDI Support and Engineering teams. Coordinate with the engineering teams who use scrum and sprints to ensure timely delivery of CRs. 
• Work with the EMEA PDI Account Managers to ensure commercials are agreed with customers before any development work begins on enhancements.
• Work with the EMEA finance team to ensure correct invoicing is issued when a CR is successfully deployed for a customer.
• Provide updates to PDI management on EMEA billable CRs progress against SLA.

Qualifications

• Exhibits strong teamwork and interpersonal skills.
• Has excellent organization, time management, listening, and communication skills.
• Strong written and verbal communication skills with a proven ability to communicate clearly and professionally with individuals at all organizational levels, internally and externally. 
• Strong analytical/problem-solving skills as well as dashboards, spreadsheets, billing, and systems. Attention to detail with billing and finance. 
• Ability to handle multiple competing priorities from various constituents with tight deadlines in a fast-paced environment.
• Proficient with Microsoft Office.
• Basic understanding of project lifecycle and software development terminology.

Behavioural Competencies

• Drives Results: This competency focuses on consistently achieving results and exceeding goals through determination, focus, and resilience. It involves setting high standards, pushing through challenges, and maintaining focus on objectives.
• Collaborates: Collaboration emphasizes the ability to work effectively with others, building and maintaining positive relationships across teams and departments. It includes sharing information, soliciting input, fostering a team environment, and valuing diverse perspectives.
• Manages Complexity: This competency involves making sense of complex, high-quantity, and sometimes contradictory information to solve problems. It requires the ability to navigate ambiguity, apply critical thinking, and use data effectively to make informed decisions.
• Communicates Effectively: Effective communication is about delivering clear, persuasive, and compelling messages to diverse audiences. It includes listening actively, tailoring communication styles to different audiences, and ensuring mutual understanding.
• Instills Trust: Building trust is crucial for leadership and teamwork. This competency involves being honest, transparent, and ethical, keeping commitments, and fostering a trustworthy environment by respecting others’ perspectives and maintaining integrity.

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.