Change Management Principal

Section 1: Position Summary

The Change Management Principal is responsible for overseeing and managing change management for an ongoing large transformation at Ascensus (confidential). This role involves developing and implementing a change management strategy, playbook, and supporting processes to ensure successful adoption and implementation of changes for this transformation. By leveraging change management methodologies to create and execute appropriate strategies, this role will be able to maximize adoption while minimizing resistance through practices including impact analysis, stakeholder assessment, stakeholder listening channels, journey maps, change agent networks, etc. This role will work closely with various teams to support and guide through the change process.

Section 2: Job Functions, Essential Duties and Responsibilities

Leading change management for Ascensus’ large transformation (confidential)

• Create and execute change management strategies to inform, engage and influence new behaviors and actions
• Conduct impact analyses, assess change readiness, and identify key stakeholders to inform the change management strategies
• Collaborate with project teams to integrate change management activities into project plans, and partner with stakeholders to manage potential risks and resistance to change
• Draft compelling, clear content (in partnership with communication team when applicable) to help drive a cohesive employee engagement experience
• Provide insight to business leaders and senior leadership, and stakeholders, including shaping change management approaches, positioning, and messaging; identify issues and propose solutions to effectively handle change management challenges and obstacles
• Monitor and evaluate the effectiveness of change management initiatives

Codifying change management practices through a “playbook”

• Develop a change management “practitioner” playbook (including above-listed analyses) to codify change management practices to be leveraged by other initiatives
• Train Project Managers (PM) in using this playbook for their initiatives
• Provide coaching and support to leaders and associates to facilitate change adoption (as needed)
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day-to-day basis showing your support of our organizational culture.

Supervision

• N/A

Section 3: Experience, Skills, Knowledge Requirements

• Bachelor’s degree in business administration, organizational development, or a related field
• Minimum 8 -10 years of professional experience with program and project management or management consulting including experience guiding high-priority initiatives, developing end-to-end strategies and leveraging standard change management practices and methodologies and tools that address associate needs
• Experience with and knowledge of change management principles, methodologies, and tools
• Experience in using metrics and feedback to evaluate the effectiveness of deployed solutions and make changes as needed
• Leadership presence with ability to influence, ability to represent large complex problems and solutions at the right level for senior leader consumption and decision-making
• Proven program management capabilities and planning of change management workstream, communications, training, implementation, measurement, and adoption strategies
• Ability to build positive working relationships across the organization through collaboration and a mutual commitment to success; ability to work effectively with diverse teams and stakeholders
• Active listener who can synthesize information to understand the bigger picture; strong understanding of/experience with human resources/talent strategy, including common areas of focus, complexities, issues and challenges
• Outstanding communication skills/story-telling skills with the ability to draft change communications that translate business need into a compelling case for change;
• Proven ability to thrive in a fast-paced and nimble environment; self-starter with strong performance orientation and manage multiple, competing priorities; deadline and detail-oriented
• Demonstrated exceptional use of technology including project management and change management software

We are proud to be an Equal Opportunity Employer

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