IT Change Analyst

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

Here’s what the role looks like:

This position will collaborate closely with our client's teams to understand, assess, and enhance business processes while fostering innovative ways of working.

The primary objective of this role is to assist the IT Change Manager in the development, planning, logistics, and integration of changes being implemented by the Digital programs. Your focus will be on the people aspects of change, which includes identifying the effects of change, as well as preparing, designing, and delivering the necessary materials to facilitate the successful integration and adoption of new systems and processes.

• Managing Change according to the agreed customer Strategy
• Support Communication campaigns and strategies
• Identify key business impacts of change
• Develop training content and learning paths
• Engage key stakeholders and their teams
• Measure and track Adoption and Proficiency
• Identify risks, issues and opportunities
• Collaborate with Project Teams
• Support end-user adoption of new tools and ways of working
• Experience Change & Adoption Manager or similar role

Technical Skills and Qualifications:

• Strong Microsoft 365 skills – Word, Excel, PowerPoint, Stream, Yammer, VivaEngage, SharePoint etc.
• Good communication skills, both written and verbal.
• Ability to take information and create visuals that bring this to life – infographics and gifs.
• Excellent organisational skills and detail-orientated
• Analytical skills
• Must be a team player and able to work collaboratively with and through others.
• Familiar with project management approaches, tools and phases of the project lifecycle – both Waterfall and Agile.
• 2 years Business Change experience supporting a large complex IT change project
• An understanding of change management. Ideal candidates will be familiar with Prosci, Kotter, etc.

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.  

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. 

In addition to a Competitive Salary, here's what you can expect as part of our benefits package: 

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. 

Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. 

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. 

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.