Certification Support Services Specialist

JOB DESCRIPTION
• Determine project scope, develop a preliminary plan of investigation, and determine project specifications by analyzing client input, available supplemental data, and product construction.• Communicate effectively with internal and external customers for scope clarification in order to meet and exceed expectations. Follow-up on contacts from clients. Communicate with clients to discuss technical issues, explain UL procedures and requirements, and address client concerns in order to resolve their issues.• Understand UL file structure, terminology and systems needed for project handling such as: FLEX, ECM, Workbench, PCD, IFVS, Willow, Blue Box Publisher and MS Office (Word, Excel, Outlook). Learn new systems and tools as needed.• Coordinate administrative aspects of project management. Serve as the Project Handler of record on non-certification requests as assigned.• Communicate project status and results to clients through frequent contact and by preparing reports.• Integrate continuous improvement concepts and techniques into all aspects of the job.• Manage key customer relationships and maintain special handling requirements as needed for each customer.• Read and follow the UL Solutions Code of Conduct, and follow all physical and digital security practices.• Perform other duties as directed.
RESPONSIBILITIES
• High School Diploma or equivalent, plus one year directly related experience.• Basic knowledge of UL objectives and structure and the ability to apply knowledge of UL services, policies and
procedures.• Basic computer and technological skills, including software such as MS Office programs.

• Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 129 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
Curious? To learn more about us and the work we do, visit UL.com.
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ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.