Technology Operations Engineer - Cellular

Job Description:

As a Technology Operations Engineer at our large non-profit healthcare organization, you will be responsible for providing analysis, design, configuration, testing, implementation, and support (both technical and functional) of administrative, financial, or clinical information systems. You will work on small, defined elements of large projects, and your role will encompass a subset of the total knowledge required within the application system technical analyst specialty area. You will be in the process of developing the remaining skills and will require additional support and/or training to become fully proficient. Key responsibilities include transporting oneself from place to place, successfully functioning in a fast-paced, service-oriented environment, demonstrating strong written and oral skills in English in a technical or healthcare environment, demonstrating interpersonal skills and attention to detail, and being self-motivated.

Essential Functions

• Consistently delivers an extraordinary customer experience when interacting with peers, end-users and others.
• Under supervision, configures, installs, implements, monitors and maintains systems with minimal complexity (applications, workflows, processes, etc.). Follows documentation standards.
• Under supervision, solves common issues, incidents, and problems according to agreed upon service levels and according to IS Standards. Collaboratively works with peers, internal and external stakeholders, and vendors.
• Understands the security and compliance requirements and complies with all policies and procedures of assigned systems.
• Acquires and maintains a moderate/high-level understanding of the technical and functional architecture of assigned systems and integration.
• Under supervision, tests applications, systems and configurations for projects with minimal complexity and according to IS standards.
• Participates and collaborates with key stakeholders in the training of peers, end-users, and other IS team members.
• Under supervision, participates in the development of training and knowledge-based materials for use by peers, end-users and other IS team members.
• Under supervision, documents and recommends workflow changes and technical/functional designs needed to support the business requirements for common problems.
• Participates in the creation and management of project plans. Consistently meets agreed upon deadlines or escalates issues, concerns and barriers to key project leaders. Assists in the prioritization of tasks / assignments.
• Under supervision, develops and implements communication plans to all stakeholder groups.
• Maintains a moderate level of understanding of industry application/implementation methodologies, tools and techniques.

Skills

• Technology Operations Engineers need a combination of technical knowledge and communication skills to troubleshoot issues and guide users through solutions.
• Troubleshooting: The ability to quickly diagnose and resolve technical issues, both simple and complex.
• Communication: The ability to clearly explain instructions to clients and colleagues with different levels of technical expertise.
• Problem-solving: The ability to work on complex problems and find solutions.
• Customer service: The ability to handle difficult customers with professionalism, courtesy, patience, and respect
• Collaboration: The ability to work well in a team environment, communicate effectively with peers, and share knowledge
• Technical proficiency: A deep understanding of hardware, software, networks, and systems

Qualifications

• Experience in a related technical support field.
• Strong research, organizational and analytical skills as well as the ability to teach users.
• Demonstrated ability to solve complex, multi-disciplinary problems in a graceful and sensitive manner.

Preferred

• One or more years of cellular telecommunications experience, or any combination of equivalent education and experience.
• Systems Experience: Verizon, AT&T, ServiceNow, Apple Business Manager, Microsoft Intune Mobile Device Management, Tangoe Mobi, Spok Smart Suite
• Certifications: CompTIA A Plus, CompTIA Network Plus, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST)
• An Associate’s or Bachelor’s Degree in computer science or related field and/or equivalent work experience.

Physical Requirements:

Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location:

Lake Park Building

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$28.90 - $45.52

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.