CDO Operations Manager

Title: CDO Operations Manager - P5

Location: US Remote- Some on-site and travel required

Reports To: Chief Digital Officer “CDO”

The Role:  

This role will serve as the CDO Operations Manager to help amplify the CDO’s vision and the contribution of his Digital Transformation business unit. As the right-hand person of the CDO, this role will help translate strategic digital product transformation into actionable execution and drive key initiatives within the business unit and throughout the organization with key stakeholders.

The Impact You Will Have in This Role: 

This position is a critical enabler to the CDO’s success in the growth strategy to evolve our design and execution model, to deliver in a more impactful way to solve our customer’s hardest problems leveraging state of the art industry data and cutting edge technology solutions as we witness one of the most important technology revolutions in history.

What You'll Be Doing in This Role: 

• Works with the CDO to translate vision into a compelling story for change to engage cross organizational stakeholders and enable actionable progress to strategy execution. This includes preparation and delivery of high quality presentations, reports and briefings to senior leadership and stakeholders.
• Provides support on special projects, conducting research, preparing reports, and assisting with the management of key company initiatives and business unit specific initiatives
• Anticipate the needs of the CDO and the business, taking proactive steps to address challenges, resolve conflicts, and streamline operations before issues arise
• Continuously seek out ways to improve processes, taking proactive steps to address challenges, resolve conflicts, and streamline operations before issues arise.
• Own the planning and execution of events, offsites, team building activities, meetings and conferences ensuring all logistics are handled, including preparation of presentation materials, agendas, next steps and follow ups.
• Collaborates with other members of leadership team to align departmental strategy or direction with the overall goals of the organization.
• Bridges smooth communication between the CDO and other executives and internal organizations enabling effective cross-functional collaboration across the company.
• Provides decision and execution support through stakeholder engagement, research, analysis and influencing presentation.
• Coordinates business planning process and related support data presentations for progress reviews and business health assessment.
• Provide high-level “administrative” support to the CDO and his executive team, including managing calendars, scheduling meetings, creating agendas, and ensuring team members are prepared for said meetings.
• Assists with onboarding and orientation of new team members as needed.

Qualifications of this Role: 

• Demonstrable experience in strategy execution, stakeholder and product management
• Outstanding interpersonal and influential presentations skills and a consistent track record of problem solving and working collaboratively across teams.
• Ability to organize, drive, balance and prioritize multiple initiatives and stakeholders amid shifts in timelines, budgets and project goals.
• Demonstrated ability in effective budget and resource management.
• Demonstrated ability to understand and evaluate organizational barriers to success and development of effective courses of action to overcome issues.
• Resilient, energetic, self-starter with a “can do/ how might we” attitude

The Hiring Manager says: 

I am looking for an Operations Manager who is organized, contagiously energetic and positive, resilient and able to influence others to action. This person will serve as my shadow and right hand to provide support and “air traffic control” while we pursue some audacious goals together!

I am looking for the kind of person who has a structured and organized approach to thinking about strategic organizational change and can translate strategy and vision into tactical and actionable execution, and influence others to action.  Someone who understands client based product management and the possibilities unleased by the technological revolution underway.  Is comfortable working with, presenting to and influencing senior executives, with strong public speaking and presentation skills and compelling stories for action and change.

I am looking for someone with a sense of urgency, curiosity, empathy and a growth mindset to tackle our toughest problems with enthusiasm and infectious energy.  Someone with an innovative, compelling and inspiring vision of the future that motivates collective action. Someone who has the tenacity and GRIT to keep trying, even if things  take a change of direction.  Someone with the mindset and the strength to bounce back from frustration, disagreement, chaos or even failure.

The Way We Work: 

• Leader Led
• Remote First (note this position has some on-site and travel requirement)
• Foster Flexibility
• Reward Performance
• Time Off Matters

Company Mission  

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.   

Our Values  

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.   

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

Should you require accommodations during the recruitment and selection process, please reach out to. 

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.