Our OpportunityChewy is looking for a Category Specialist to support the operations of our Category Management team from our Boston, MA office location. We are in need of specific language abilities with Mandarin and English at a business communication level; this is a core requirement to be considered.
You will support specific categories; responsibilities include handling vendor ticket resolution, promotions setup, new vendor & new SKU onboarding and new assortment onboarding. The Category Specialist will often be the first point of contact for vendors; it's crucial to deliver high quality, thoughtful service to our vendors. You will directly craft our vendor partners and customers experience, which in turn, builds the Chewy brand.
A successful candidate will implement and deliver priorities in an organized fashion and according to service level agreements (SLAs). You will consistently deliver routine tasks that support broader category strategies and maintain vendor relationships through important situations. In this role you will showcase your strong verbal & written communication skills, attention to detail, ability to absorb information & experiences quickly and apply findings, and be able to work well with internal and external partners. This role will challenge you to be flexible, solution-oriented, and have a customer focused mentality.
What You'll Do
- Resolve vendor tickets on a daily/weekly basis in line with our SLAs
- Set up and complete promotions as per category manager direction
- Ensure new vendors / new SKUs are onboarded according to SLAs; troubleshoot issues and advance when vital
- Work cross-functionally with supply chain, private label, finance, catalog and promotion teams
What You'll Need
- Proficient at a business level in Mandarin and English.
- Completion of a BS/BA degree
- 0-1+ years of experience with a preference in eCommerce, buying, account management, product management, category management, operations, analytics, finance or marketing
- Good analytical abilities and problem-solving skills (Excel, SQL is a plus)
- Strong verbal and written communication, self-starter with a bias for action, attention to detail, proven time, data and interpersonal leadership skills.
#LI-BB2
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
Gallery
Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
