Casino Events Specialist

ROLE EXPECTATIONS

Responsibilities include, but are not limited to, the following:

·         Responsible for day-to-day leadership responsibilities of the Casino Events and Casino Marketing initiatives

·         Contribute to development of Casino and Entertainment Event calendar, strategy, planning, yielding and execution.

·         Takes part in creation and implements training standards and programs for Casino Marketing employees (including Hosts, Host Assistance, Casino Reservations Agents) on Casino Marketing processes & procedures designed to create operational efficiencies and drive bottom line revenue.

·         Coordinates scheduling for Casino Events.

·         Coordinates all marketing collateral submission, changes, printing, and delivery.

·         Assists with entirety of special events – including event execution, registration, score keeping, prize loads and payment collections for casino events.

·         Coordinates the creation of all marketing tools for Slot Marketing host team.

·         Plans and executes all training of new employees and any property training initiatives. Ensures employees are adequately trained in policies and procedures and that work is performed accurately, efficiently and in compliance with internal and external standards while also evaluating performance.

·         Facilitates the flow of information throughout the department by attending regularly scheduled departmental meetings and conveying accurate information to employees on assigned shifts.

·         Participates and collaborates with cross-functional teams in the development of redemption processes for promotions, special events, or CRM initiatives that involve the Loyalty Club and Casino Marketing

·         Develops communication, implements processes, and leverages technology to support employees and Casino Marketing

·         Works with Director of Casino Marketing to implement necessary communication and training strategies to promote Rio Rewards property wide.

·         Develops reports to monitor costars and business through new Rio Loyalty Program.

·         Fosters relationships with internal departments along with third party outlet leaders to ensure benefit fulfillment and adequate processes are in place so that we remain compliant and uphold expected service levels.

·         Takes a leadership role to help promote new Rio VIP Casino Events knowledge and operations at a property level, develops essential training tools and modules alongside Learning & Development for all employees plus third-party outlet employees, and manages distribution of training content and materials.

·         Resolves Guest and Employee opportunities, providing immediate service recovery and appropriate coaching.

·         Responsible for complying with Title 31 and AML/SARC compliance and policies and procedures.

·         Assists Director of Loyalty and Casino Marketing with special projects as needed.

SUPERVISORY RESPONSIBILITIES

·         This position oversees the VIP Casino Events.

REQUIREMENTS

·         Possess a deep knowledge of gaming systems and the hospitality/gaming business.

·         Demonstrates leadership and management skills.

·         Ability to foster relationships effectively through email, telephone, in-person, & group communication.

·         Demonstrate passion for Guest service.

·         Ability to lead, coach, inspire, and develop strong interpersonal relationships with team members, peers, and leaders.

·         Ability to define problems, collect data, draw conclusions, and resolve any issues.

·         Ability to respond to inquiries or complaints from employees, guests, or regulatory agencies.

·         Demonstrates an ability to improve operational processes and efficiencies.

·         Ability to effectively present information to top management

·         Demonstrated strong partnering, organizational, and decision-making skills.

·         Tittle 31/SARC knowledge

·         High School Diploma or GED equivalency

·         Must be at least 21 years old.

PREFERRED

·         Two to three years related experience required, including progressive supervisory experience.

·         Must be proficient with IGT/Patron Management systems, Outlook and Microsoft Office applications.

·         Knowledge of OPERA hotel system

CERTIFICATIONS, LICENSES, REGISTRATIONS

·         Must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL REQUIREMENTS

·         Must be able to work under time constraints and within established deadlines.