Work From Home- Principal Associate, L2 Lead & Control Testing

Work From Home- Principal Associate, L2 Lead & Control Testing
Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes ( excluding CA ) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)

Supply Chain Solutions (SCS) manages over 2 billion customer interactions annually for Capital One. SCS partners with over 25 suppliers and is accountable for ~$1B spend. In addition to managing and influencing every aspect of the credit card production and print media/marketing global supply chain (from paper mills to card manufacturing and logistics providers), this team delivers innovations across direct marketing and keeps Capital One out in front of the competition. SCS is embarking on an exciting transformation journey and we are looking for a Principal Associate in risk management to join our team!
The Well-Managed Solutions (WMS) team within SCS is currently hiring for a Principal Associate (PA) that will take our Well Managed transformation to the next level in our testing program, furthering the top-notch brand that WMS has built. The PA will be responsible for the continuous development and execution of our processes and controls to support our operations and will ultimately be assessed in our risk assessments as part of the Design/Operating Effectiveness testing for automated/hybrid/manual controls. As a key member of the WMS team, this role will collaborate with smart and passionate leaders across first and second lines to deliver results that have a direct impact on the company's bottom line.
Specifically, the Well-Managed Solutions (WMS) Team within SCS is leading a multi-year transformational Well Managed journey focusing on:

• Strengthening the Control Ecosystem - working closely with all Card business areas to enable deeper risk mitigation and requirement compliance working closing with all Card business areas to enable better business results through process, risk and control capabilities and insights
• Amplify Simplification & Automation - integrating related work to drive more efficiency and effectiveness, while advancing the journey to reduce manual processes and seize the power of data
• Drive Sustainability - proactively adopting digital solutions and right-sized advisory governance to enable sustainable risk management

Core capabilities for this key role include a strong collaborative mindset with significant risk management and testing expertise coupled with a balanced approach to driving effectiveness and efficiency to enhance both business and risk management processes and programs. This role requires a well-rounded and seasoned individual who is comfortable adjusting their approach to meet unique needs across multiple stakeholder groups within a complex organization. Successful candidates will demonstrate a proven track record of controls testing execution and oversight; change resiliency to maintain momentum in a dynamic, fast-paced and complex environment and among competing priorities; and strong partnership and communication skills to engage and influence critical stakeholders. The preferred candidate will have experience working in Compliance and/or Risk Management organizations within a major financial company, with a solid understanding of process management frameworks, risk and control methodology, control testing methodology, and regulatory requirement management and applicability.
Responsibilities of this role include but are not limited to :

• Leading core responsibilities related to developing and BAU management of a new level 2 process
• Developing process scoping and documentation for new process
• Leading the design, development and continuous evolution of SCS manual and automated/hybrid controls for 2nd line validations as well as OE testing oversight
• Providing scheduling management for daily, monthly, and annual controls execution
• Provide back up training for controls within SCS
• Performing complex review of automated system logics including but not limited to interface, calculation, edit checks, and input/out controls to ensure appropriateness of design and implementation
• Creating and maintaining adequate testing support documentation such as workpapers, testing reports, etc. to support the result of reviews including the write-up of findings/issues for reporting
• Cross-functional experience in executing testing for manual control and automated/hybrid controls
• Assessing Design and Operating Effectiveness of US Card automated/hybrid/operational controls in adherence with enterprise standards and internal requirements for control testing
• Identifying internal control weaknesses and recommend remediation to strengthen control environment
• Partnering cross-functionally to provide strategic and tactical thought-partnership to effectively evolve control performance
• Building relationships and collaborating with key stakeholders
• Furthering the Well Managed agenda within SCS to drive sustainability, amplify simplification & automation, enable ownership & accountability through transparency, and strengthen the control ecosystem

Basic Qualifications :

• Bachelor's Degree or military experience
• At least 3 years of experience in Risk Management
• At least 3 years of experience in Audit or Compliance Control Testing
• At least 3 years of experience in Process Management

Preferred Qualifications :

• Master's or MBA Degree
• 5+ years of experience in Control Testing or Internal Audit
• 4+ years of automated controls testing experience
• 3+ years of Financial Services industry experience
• 3+ years of regulatory compliance or credit experience
• 4+ years of Risk Management experience
• 2+ years of consulting experience

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
  
  • A private network that is password protected where you have ownership or line of site sight to every device on the network
  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements
Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), or 19801 (Wilmington, DE) and report in person, when required, with at least than 24 hours notice.
We are unable to consider applicants who:

• Do not maintain network-compatible internet access
• Live or work beyond the 100 mile radius of their dedicated location, or
• Live or work in the state of California.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Sales Territory: $106,700 - $121,700 for Principal Risk Specialist
Plano, TX: $106,700 - $121,700 for Principal Risk Specialist
Chesapeake, VA: $106,700 - $121,700 for Principal Risk Specialist
Tampa, FL: $106,700 - $121,700 for Principal Risk Specialist
Richmond, VA: $106,700 - $121,700 for Principal Risk Specialist
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).