Cash Office Responsible

Job Description

As the Cash Office Responsible/ Store Controller, you play a crucial role in ensuring that our back-of-house and cash office are both organised and finely tuned for optimal performance. By maintaining high standards and implementation of correction routines, you directly contribute to elevating both direct and indirect customer-service experiences. Your partnership with the management team is key to boosting profitability through smart logistics and efficient store operations. Together, we're not just running a store, but crafting an engaging and profitable store experience. 

Key Responsibilities: 

• Offering customers a high level of service, through styling advice, product knowledge and store experience 

• Opening and closing the store and supporting the other members of the management team when required 

• Processing and banking daily sales 

• Inputting payroll 

• Taking ownership of the store audit result and training others on store operations 

• Receiving and processing deliveries 

• Overseeing store operations 

• Replenishment 

• Being a brand ambassador and providing the best experience for our customers 

Qualifications

For the role of Cash Office Responsible, we seek individuals who embody the spirit of Teamwork, Cost Conscious and Constant Improvement. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.  

What You Need to Succeed:   

Knowledge 

• You understand what makes a great customer experience 

• Prior retail or customer-facing experience  

• Fluent in Spanish and conversational English  

• Previous knowledge of cash management & payroll entry is an advantage   

Motivation  

• You enjoy working in a team and with customers 

• You find fulfilment in routine tasks and organising yourself and others 

Past Achievements Behaviour 

• You express your opinions but are willing to accept and contribute to agreed outcomes  

• You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience  

• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions 

• You prioritise efficiently and adapt to sudden changes  

• You communicate clearly and concisely  

• You see opportunities to improve everyday processes  

• Proven experience in coaching the others on Heath and Safety, security routines  

• Experience in store operation including store opening and closing routines, processing deliveries.  

Additional Information

This is a full-time position with a contract of 35 hours a week. Apply by sending in your CV no later than 18.04.2025 Due to data policies, we only accept applications through our career page. 

Benefits:  

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all o 

Our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

Additionally, colleagues based in Spain receive: 

• A day off on your birthday 

• Discount platform: Advantages Club 

Inclusion & Diversity   

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.