BILBAO - Customer Operations Manager tourism industry (m/f/d)

Posted 16 Days Ago
Be an Early Applicant
Bilbao, Vizcaya, País Vasco
Junior
Travel
The Role
As a Customer Operations Manager, you will ensure smooth vehicle handovers, maintain quality standards, and focus on customer satisfaction while supporting staff training and planning.
Summary Generated by Built In

Why roadsurfer?

  • TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, barbecues or just an after-work drink at your station. 

  • EXCHANGE PROGRAM: Swap your workplace with one of your European colleagues and work up to four weeks a year in the most beautiful places in Europe.

  • CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself.

  • DISCOUNTS: Use our Corporate Benefits Platform & Friends Discounts

  • SALARY: 22.500€ annual gross

The role - your passion

  • You are responsible for the coordination of the daily rental business and take care of a smooth process of all handovers and returns of the vehicles with our station team directly on site

  • Our customers and their satisfaction are in the focus of your attention, and you ensure a great customer journey

  • You support the Station Manager in planning staff as well as in training our agents

  • You will ensure that our quality standards are maintained, especially in terms of how we treat our customers

What you need to surf the wave with us

  • You have a successfully completed apprenticeship and at least 1-2 years of relevant work experience, preferably in the areas of car rental, tourism or similar 

  • You are very high level of service and customer orientation and have a friendly and open personality 

  • You are absolutely hands-on (so you don't have a problem getting your hands dirty) and have good communication skills face to face

  • You are a resilient problem solver and organizational talent

  • You are fluent in Spanish and English

  • You have a class B driver's license

Ready to surf?

We look forward to receiving your application! If you have any questions, feel free to reach out to us at [email protected], and we will get back to you as soon as possible.

ABOUT #ROADSURFER

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: München
490 Employees
On-site Workplace
Year Founded: 2016

What We Do

roadsurfer was founded in 2016 and is the world's leading expert in campervan travel with its colourful campervans for rental, subscription and sale as well as the roadsurfer spots platform. The roadsurfer campervan promise: Ready-to-go camping package, flexible cancellation or rebooking, unlimited free kilometres and always the latest campervan model.

The Munich-based company's core business - the hire and sale of campervans - is represented at over 70 locations in 14 European countries: Germany, France, Spain, Portugal, Austria, Italy, Belgium, the Netherlands, as well as England, Scotland, Ireland, Switzerland and in Sweden and Norway. In 2022, roadsurfer opens its first station in the USA, in Los Angeles. In 2024, the locations in Las Vegas and San Francisco will be added, as well as two stations in Canada: Vancouver and Calgary. In 2024, the camper expert will have a fleet of almost 8.500 campers worldwide, including VW, Mercedes Benz, Ford, Westfalia, Knaus and Bürstner. The company has developed into a digital lifestyle travel brand in the growing global outdoor travel market, not least thanks to the launch of roadsurfer spots.

Attention job seekers: If you want to start with us, you have to expect that our team is just as addictive as a road trip with our iconic campers. Surf the camper wave - we are curious about you!

Similar Jobs

Hybrid
Orbiso, Araba/Álava, País Vasco, ESP
90000 Employees

Datadog Logo Datadog

Open Source Software Engineer - Container Monitoring

Artificial Intelligence • Cloud • Software • Cybersecurity
Hybrid
12 Locations
5000 Employees
Bilbao, Vizcaya, País Vasco, ESP
490 Employees
Bilbao, Vizcaya, País Vasco, ESP
59418 Employees

Similar Companies Hiring

TravelPerk Thumbnail
Travel • Software • HR Tech
Barcelona, Barcelona
1400 Employees
AirDNA Thumbnail
Travel • Software
Denver, CO
133 Employees
Fora Travel Thumbnail
Travel • Software • Sales • Professional Services • On-Demand • Hospitality • Agency
New York, NY
102 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account