Cash Collections Analyst

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
The Cash Collections Analyst will be responsible for Accounts Receivable related tasks including but not limited to:

• Collections, customers disputes, query resolutions, invoice submission, accounts reconciliations, investigation of past due balances for payment resolution, dunning letters, statements of account submission and reporting.
• Maintaining constant communication with customers via email or phone to ensure all invoices are paid in a timely manner and minimize past due accounts.
• Provide clear communications to customers and internal departments on collections and AR related issues.
• Proactively follow up on invoice status, while enforcing collections policies, processes and procedures to ensure all receivables are collected within terms.
• Collaborate with internal teams for AR and collections related matters as required.
• Customer account maintenance of relevant and accurate records, while ensuring all internal policies and SOX controls are followed.
• Participate in Accounts Receivable and Finance projects, including UAT and system testing, with relevant teams Globally as the company continues to grow and develop.
• Working closely with the Finance organization and other internal departments in monthly and quarterly closing tasks, including but not limited to completing Reports, GL reconciliations and Journal entries.
• Perform other AR related duties as assigned by manager.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 3+ years of accounting experience, to include 2+ years of Accounts Receivable experience
• MS Office proficiency (advanced excel skills desired)
• SAP knowledge desired.
• Advanced knowledge of Accounts Receivable processes, collections, cash application and invoicing.
• Familiar with collections and credit policies and procedures.
• Ability to identify and solve AR related issues while providing excellent customer service.
• Ability to work individually and as a team member within a fast-paced global work environment.
• Strong communication skills, approachable and able to properly communicate with customers and internal departments.
• Attention to detail, proactive, deadline driven, excellent organizational skills.
• Ability to prioritize various duties and multitask as required.
• Continuously improve processes.
• Mindset of efficiency, creativity and a positive problem solving approach.
• Willingness to get the job done with a can do attitude.

FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $73,800 - $114,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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