The Company
About Quench
Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000+ customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: Be Quenchy
\KWENCH – ee\; adjective
· Going “above and beyond” for one’s customers, colleagues and company.
· Demonstrating positivity, dependability, honesty and collaboration.
· Balancing life and work and having fun doing it.
The Position
The Cash Applications Analyst will be responsible for the appropriate application of customer payments received via electronic (EFT, ACH, credit card) and non-electronic (lockbox) methods. In performing his/her duties, the Cash Applications Analyst will need to be proficient at researching unapplied payments, downloading and analyzing banking and credit card data, and processing payments in the Billtrust system. Additional responsibilities may include: working with customers to correct their payment processes (i.e. coordinate with customers to update bank information; remind customers to send in remittance details for electronic payments), facilitate customers who wish to switch payment methods (i.e. from non-electronic to electronic; auto-pay), work with internal collections team to verify or obtain remittance details, and other related ad hoc projects.
Essential Functions
· Enter and process lockbox, credit card, ACH, and EFT payments as necessary
· Gather, process and enter daily credit card transactions into our billing system
· Process/set-up new auto credit card requests and follow up as required
· Research application exceptions
· Download, analyze and balance daily cash receipts to complete applications or resolve various customer payment issues and inconsistencies
· Process ERP uploads
· Collaborate with banking team to improve exception success rate and trouble-shoot on-going enhancements with bank
· Review, research, and initiate refunds for unapplied cash
· Respond to customer requests for assistance in changing or updating their payment methods
· Perform other process improvement or cash application-related ad hoc projects, as necessary
Qualifications
· Three (3) to five (5) years’ experience in lockbox processing, research, cash applications, credit card processing, or accounts receivable in an ERP system
· Strong proficiency in Excel
· Basic understanding of accounting concepts related to billing and cash applications required; undergraduate degree in accounting or business a plus
· Strong research skills and attention to detail
· Extremely organized with strong data entry skills
· Customer service experience a plus
· High degree of professional integrity; really cares about getting the right answer
· Solid written and verbal communication skill
Top Skills
What We Do
Quench is the brand that helps our growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including mineral-infused quenchWATER+, chewable ice, sparkling water, flavored water, and even coffee. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to tens of thousands of small businesses and to over half of the Fortune 500 organizations across the continent. Headquartered outside Philadelphia, PA, Quench is a subsidiary of Culligan.
