Case Manager

Primary DetailsTime Type: Full time

Worker Type: Employee

Please see more information about QBE careers here Careers

• Multiple 6-month fixed term contracts, with full time hours

• Retail and Insurance Discounts from Day 1

• Hybrid/remote positions available in NSW

The Opportunity
Make a real impact in people’s lives and develop your technical expertise in Workers Compensation.

Your New Role
At QBE, we put our customers at the center of everything we do. As a Case Manager, you’ll help injured workers navigate their injury management and return-to-work plans while building solid relationships with all involved stakeholders.

Our Case Managers work as a team, driving success for both the workers they help and themselves. There’s always room to learn and grow, and with that comes the opportunity to advance your career at QBE. Let’s make it happen.

The key activities of our Case Managers include:

• Set clear expectations, communicate effectively, and educate injured workers and their employers.

• Partner with injured workers and employers to manage the return-to-work journey.

• Ensure adherence to timeframes and compliance with legislation and company policy.

• Apply sound decision-making principles and document them effectively.

• Partner with internal and external stakeholders to achieve best practice outcomes.

About You

• You’re someone who genuinely cares about the work you do and delivers a customer-focused service with strength, resolve and a solution-oriented approach. To succeed in this role, you’ll bring:

• Must have experience in case management workers compensation claims, or Allied Health.

• Familiarity with relevant policies, procedures, and legislation.

• Strong influencing skills, coupled with excellent written and verbal communication abilities.

• Resilience, maintaining a positive attitude and drive in the face of challenges.

• A result driven, team focused approach to your work

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. 

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.  With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. 

We believe this is our moment – what if it was yours too? 

Your career at QBE — let’s make it happen!  Careers

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder ManagementApplication Close Date: 06/03/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.