At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
Position Overview: The Case Manager Lead plays a pivotal role in overseeing and managing a team of 5 case managers while effectively handling an inventory of approximately 50 HV cases. Reporting directly to the Pre-Suit Attorney, the Case Manager Lead serves as a strategic partner to Trial Attorneys, ensuring seamless coordination and optimal case management throughout the litigation process.
Key Responsibilities:
- Team Management:
- Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance.
- Conduct regular team meetings, performance evaluations, and training sessions to foster professional growth and development.
- Proactively and routinely manage and oversee key dashboards to ensure cases are moving forward and are handled appropriately.
- Case Management:
- Oversee a high value inventory of approximately 50 cases, ensuring timely and accurate handling of each case from inception to litigation.
- Implement efficient case management strategies to streamline processes and maximize productivity.
- Monitor case timelines, deadlines, and milestones, taking proactive measures to address any potential issues or delays.
- Communication and Collaboration:
- Serve as a liaison between the Case Management team and the Pre-Suit Attorney, providing regular updates on case statuses, developments, and challenges.
- Collaborate closely with a Trial Attorney to develop and execute effective case strategies before moving cases to a litigation team.
- Quality Assurance:
- Maintain high standards of quality and compliance across all aspects of case management, ensuring adherence to relevant legal regulations and organizational policies.
- Conduct periodic audits and reviews of case files to identify areas for improvement and implement corrective actions as necessary.
- Strategic Planning:
- Work closely with the Pre-Suit Attorney and other stakeholders to develop long-term strategic initiatives and goals for the Case Management team.
- Identify opportunities for process optimization, technology integration, and workflow enhancement to drive operational efficiency and effectiveness.
Qualifications:
- Bachelor’s degree (preferred)
- Prior experience as a Personal Injury Case Manager.
- 3-5 years in a leadership or supervisory role, preferred.
- At least 2 years of working in a legal position or insurance adjuster experience preferred.
- Excellent organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
- Demonstrated leadership abilities, including coaching, team-building, and conflict resolution skills.
- Exceptional communication and interpersonal skills, with the ability to build rapport and collaborate effectively with internal and external stakeholders.
- Excellent negotiating skills.
- Strong writing and communication skills along with attention to detail
- Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm.
The Case Manager Lead plays a critical role in ensuring the efficient and effective management of cases while fostering a collaborative and supportive team environment. This position offers the opportunity to make a significant impact within the organization and contribute to the successful resolution of legal matters.
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Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
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Top Skills
What We Do
John Morgan became a lawyer with a simple mission: To fight for the people, and not the powerful. After experiencing firsthand the perils of choosing the wrong lawyer and representation after his brother Tim was paralyzed, he dedicated his life to helping people so that no one should ever have to go through what his family endured.
Tim was just a teenager when he was working as a lifeguard at Disney World when he suffered a spinal injury that left him confined to a wheelchair for the rest of his life. The Morgans made a life altering decision and they hired the wrong lawyer, who was by no means qualified to take on such a large corporation and their army of lawyers. As a result, Tim never got the compensation he deserved.
This experience left John outraged and determined to level the playing field for all people who, like his brother Tim, were injured or mistreated by big and powerful corporations. John decided to become a lawyer, and the rest is history.
Since 1988, Morgan & Morgan has been fighting for the people. Every client who walks through our doors is treated the same way John wished his family would have been treated all those years ago. No one, no matter who they are, or where they’re from, should ever feel powerless when fighting for the justice and compensation they deserve.
With $20 Billion dollars recovered for our clients, offices across 50 states + Washington D.C. and an army of over 1,000 attorneys - we are everywhere for everyone.
All law firms are not the same. There’s only one Morgan & Morgan.
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