Case Manager, High Complexity

Primary DetailsTime Type: Full time

Worker Type: Employee

Please see more information about QBE careers here Careers

• Location: Canberra, ACT

• Type: Permanent, full time

The opportunity

We currently have opportunities for Case Managers to join our ACT Workers Compensation Claims team. As a Case Manager you will play an integral part of our Workers Compensation Claims business by taking pride in delivering an exceptional customer experience at every touchpoint.

You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges. Upon joining QBE, you will enjoy training with the best staff to upskill your knowledge in all thing’s workers compensation. This will provide you with all the skills and knowledge needed in case management.

Your new role

• Manage Workers Compensation claims, ensuring prompt and efficient coordination between key stakeholders in this short tail high volume claims portfolio

• Encourage and monitor client compliance with approved treatment and plans.

• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable execution of appropriate actions.

• Negotiate cost-effective treatment and rehabilitation while not compromising on care quality.

• Liaise with employers and healthcare providers to meet any necessary job modifications and ensure all parties are updated on medical details and progress.

• Coordinate and ensure a minimum of 5 calls per day ​

About you

To be successful in this role you will have the following skills and attributes:

• Experience within the customer service, allied health, corporate call centre or legal industries will be highly regarded

• Passionate, client-focused, and able to build meaningful relationships yet be comfortable taking difficult conversations, especially when these decisions could impact clients’ lifestyles.

• Initiative, resilience and thrive in a fast-paced changing environment.

• Robust stakeholder management and customer service skills

• A willingness to learn new concepts and grasp information

• Excellent organisational skills with an emphasis on ensuring a strong client focus throughout Strong analytical and negotiation skills with a keen eye for detail ​

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Careers

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 12 weeks’ gender-equal flexible leave for all new parents, including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years

• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

Case Management, Claims Settlement, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Empathy (Inactive), Individual Resilience, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 06/03/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.