Case Coordinator, Dispute Resolution

This position is active in supporting and executing job functions in all phases of the mediation process. This entails assisting and supporting the solicitation efforts for parties to mediate, mediator selection, mediation scheduling/securing location, mediation administration, and mediation case disposition.
This is skilled administrative work in which incumbents are proficient in their assigned roles; are able to independently prioritize their work; are able to handle routine matters independently and complex matters under close supervision; and are able to work under close supervision generally.

Essential Job Functions:

• Generates, mails and/or publishes memos to the ODR Portal, as instructed.
• Maintains electronic and physical files in accordance with established procedures.  Files and/or scans correspondence promptly and prepares files for storage if needed.
• Processes incoming emails and faxes from central inbox and case management system, with response to parties that indicate an interest to mediate through the ODR Portal, and enter PUAMs (Party Unilaterally Agrees to Mediate) as necessary.
• Periodically generates mediation promotional/info packets to parties as instructed by Mediation Administrator (MA). Provides support with marketing campaigns and special programs such as Settlement Month.
• Answers general questions from parties and mediators.  Answers more complex questions with limited assistance.
• Opens mediation cases in MATRICS and assess mediation filing fees as instructed by MA.
• Generates mediator lists as instructed and receives lists of mediators from parties, and consolidates lists as necessary.
• Contacts selected mediator to serve on cases.
• Performs internet searches on active mediators and processes mediator disclosure updates when needed. 
• Coordinates, schedules, and notifies parties and mediators in writing of the date and time of conference calls and sessions.
• Coordinates and schedules telephonic conferences with service provider.
• Reviews and processes incoming Mediation Submission Agreements, with limited assistance.
• Processes requests to postpone mediation sessions and reschedules sessions, as necessary.
• Inputs clearly written case notes and session dates into case processing system.
• At the request of parties helps secure and reserve locations for off-site sessions. 
• Processes Mediation Fee Verification Form and review mediator expense reports for submission to Finance in preparation for closing the case.
• Reviews vendor/hotel invoices for submission to Finance Department, as needed.
• Monitors mediation ready list to ensure all cases are current on docket.
• Cross-trained on Case Specialist job functions, as needed.
• Trains and provides guidance to staff as needed on issues of general to moderate complexity.

Other Responsibilities:

• Additional duties as required by management, including presentations.

Education/Experience Requirements:

• High School and 4 years of related experience or equivalent combination of education and experience.  Bachelor's degree preferred.
• Expertise using a desktop computer with the full suite of electronic office applications and other office equipment. 
• Excellent organizational ability, interpersonal skills, and written and verbal communications skills.
• Preferably have experience and is skilled in providing quality customer service.

Working Conditions:

• Work is normally performed during a 40 hour work-week.
• FINRA enjoys a hybrid work model, 2 days per week are spent in the office.
• Minimal travel may be required. 
• Some overtime and /or schedule flexibility may be required.

For work that is performed in CA, CO, HI, MN, VT, IL, Jersey City, NJ, New York City, NY, MA, WA, MD, Washington, DC, NJ State and NY State, please refer to the chart below for the salary range for the corresponding location. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation comparisons.

CA: Minimum Hourly Rate $26.52, Maximum Hourly Rate $48.29

CO/HI/MN/VT*: Minimum Hourly Rate $23.05, Maximum Hourly Rate $40.24

IL*: Minimum Hourly Rate $25.35, Maximum Hourly Rate $44.25

Jersey City, NJ/NYC, NY: Minimum Hourly Rate $27.68, Maximum Hourly Rate $48.29

MA/WA: Minimum Hourly Rate $23.05, Maximum Hourly Rate $46.27

MD/Washington, DC: Minimum Hourly Rate $26.52, Maximum Hourly Rate $46.27

NJ State: Minimum Hourly Rate $25.35, Maximum Hourly Rate $48.29

NY State: Minimum Hourly Rate $23.05, Maximum Hourly Rate $48.29

*Including positions performed outside the state but reporting to an office or manager in that state.

Candidates can expect salary offers that range from the minimum to the mid-point of the salary range. FINRA provides full pay ranges so that the candidate can consider their growth potential while at FINRA.

#LI-Hybrid

To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Please note: If the “Apply Now” button on a job board posting does not take you directly to the FINRA Careers site, enter www.finra.org/careers into your browser to reach our site directly.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's Employee Relations team at 240.386.4865 or by email at [email protected]. Please note that this process is exclusively for inquiries regarding application accommodations. 

Employees may be eligible for a discretionary bonus in addition to base pay. Non-exempt employees are also eligible for overtime pay in accordance with federal, state, or local law. As part of its dedication to employee wellness, FINRA provides comprehensive health, dental and vision insurance. Additional insurance includes basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal. FINRA offers immediate participation and vesting in a 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution, tuition reimbursement, commuter benefits, and other benefits that support employee wellness, such as adoption assistance, backup family care, surrogacy benefits, employee assistance, and wellness programs.

Time Off and Paid Leave*

FINRA encourages its employees to focus on their health and wellness in many ways, including through a generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days, unless otherwise required by law (all pro-rated in the first year). Additionally, we are proud to support our communities by providing two volunteer service days (based on full-time schedule). Other paid leave includes military leave, jury duty leave, bereavement leave, voting and election official leave for federal, state or local primary and general elections, care of a family member leave (available after 90 days of employment); and childbirth and parental leave (available after 90 days of employment). Full-time employees receive nine paid holidays.

*Based on full-time schedule

Important Information

FINRA’s Code of Conduct imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. FINRA employees are required to disclose to FINRA all brokerage accounts that they maintain, and those in which they control trading or have a financial interest (including any trust account of which they are a trustee or beneficiary and all accounts of a spouse, domestic partner or minor child who lives with the employee) and to authorize their broker-dealers to provide FINRA with duplicate statements for all of those accounts. All of those accounts are subject to the Code’s investment and securities account restrictions, and new employees must comply with those investment restrictions—including disposing of any security issued by a company on FINRA’s Prohibited Company List or obtaining a written waiver from their Executive Vice President—by the date they begin employment with FINRA. Employees may only maintain securities accounts that must be disclosed to FINRA at one or more securities firms that provide an electronic feed (e-feed) of data to FINRA, and must move securities accounts from other securities firms to a firm that provides an e-feed within three months of beginning employment.

You can read more about these restrictions here.

As standard practice, employees must also execute FINRA’s Employee Confidentiality and Invention Assignment Agreement without qualification or modification and comply with the company’s policy on nepotism.

Search Firm Representatives

Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA's Employee Relations team at 240.386.4865 or by email at [email protected]. Please note that this process is exclusively for inquiries regarding application accommodations.

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, veteran status or any other classification protected by federal, state, or local laws.

FINRA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

FINRA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.

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