Capacity Portfolio Representative

Do you enjoy creating new relationships? Do you thrive when you are juggling multiple projects, working in harmony with an amazing team, and solving problems? If you answered “yes,” step right up and apply for our Capacity Portfolio Representative position.

You will be responsible for growing and retaining a carrier portfolio, while also executing service delivery to achieve customer commitments. Capacity Portfolio Representatives are C.H. Robinson brand ambassadors, accountable for fostering positive customer experiences while growing your book of business. Here’s where your talent for relationship building, problem solving, and delivering an exceptional customer experience is critical.

To be successful, you will deploy sales persuasion and a sense of urgency plus a keen understanding of your customers’ daily business challenges and supply chain goals. Sound fun? Read on.

So what can we do for you?

When you achieve, we succeed. Our commitment to equipping you for success begins on day one with our dynamic and comprehensive onboarding program. Jumpstart your knowledge of our company and industry and ensure your proficiency with our systems and processes with through our comprehensive, interactive onboarding program. We invest in your professional growth and development, and help you reach your life goals with our excellent benefits packages. Here, you have the flexibility to create a career that works with your life. Not to mention a collaborative, welcoming culture, inclusive employee resource groups, virtual happy hours, networking events... We could go on and on!

Let’s talk money…

We provide our Capacity Portfolio Representatives with a competitive base salary. Over time, you will also have opportunities to achieve a monthly bonus based on your stellar performance.

Flexibility for your wellbeing

At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

On your next adventure, you’ll…

Grow your portfolio

• Learn and demonstrate understanding of carrier’s business, growth goals, preferences, capabilities, equipment, and expertise to maximize the relationship, capacity utilization, use of digital products and carrier satisfaction.
• Monitor the activity and/or dormancy of accounts within the portfolio while also investigating potential causes, identify solutions, and take appropriate action to grow inactive or underutilized accounts.
• Develop an understanding of automated booking products including Book it Now, Auto-Book, Committed Capacity Programs, and the benefits of each to the carrier and C.H. Robinson.
• Build a solid understanding of the C.H. Robinson carrier website and mobile apps’ introducing and informing carriers as new tools or features are released.
• Drive awareness and benefits of carrier payment programs by identifying which products are best suited to each carrier based on needs and preferences

Support Capacity Procurement

• Build an understanding of freight market dynamics, seasonality and supply and demand factors that influence capacity availability and pricing decisions
• Gain expertise with capacity analytical and internal costing tools and use these tools to guide informed buying/negotiating decisions
• Proactively post, negotiate and secure available transactional or desired committed capacity

Deliver Exceptional Customer Service

• Deliver a superior level of service to the carrier by identifying or responding to issues and determining the best course of action while implementing solutions.
• Regularly review carrier feedback and respond accordingly
• Enable carrier’s cash flow by providing cash advances, providing guidance or direct action to resolve payable issues, etc.

Execute Process Efficiency

• Work closely with internal partners on shipment updates, problem resolution and/or operational execution
• Enable consistent and accurate transit load visibility
• Reinforce the expectation of on-time pick-up and delivery requirements with carriers and identify any possible root causes issues to improve results

You’re a great fit if you have:

• High School Diploma or GED equivalent

Even better if you:

• Value a diverse and inclusive work environment
• Hold a Bachelor’s degree from an accredited college or university
• Have experience using customer perspective to guide decisions and actions
• Can persuade, motivate, influence, and negotiate with others
• Display strong decision-making, multi-tasking, communication and interpersonal skills
• Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations

We value an environment where you can grow by challenging yourself and are supported with the potential for internal promotion – within Sales, Global Forwarding, Operations, Account Management or other areas – so you can discover new interests, develop your strengths, and reach your life goals. So what are you waiting for? Click that apply button.