Campaign Strategy Analyst

About JWay Group, Inc.

JWay Group, Inc. is dedicated to delivering innovative and high-quality business solutions to our clients. We foster a culture of collaboration, continuous improvement, and client satisfaction. Join our team and be a part of a company that values excellence and professional growth.

Position Overview

We are seeking a Client Performance Analyst to enhance the efficiency, effectiveness, and overall outcomes of our client operations, onboarding processes, and campaign performance. This role is ideal for a detail-oriented, proactive, and analytical individual who can leverage data to provide actionable insights and drive process improvements. As a key contributor to our client's team, you will ensure client satisfaction by optimizing operations, analyzing performance metrics, and continuously improving our campaign strategies.

Employment Set-Up: Remote; candidates must reside within the Metro Manila vicinity.

Key Responsibilities:

• Data Analysis & Reporting: Collect, analyze, and interpret data related to client operations, onboarding processes, and campaign performance.
• KPI Tracking & Optimization: Develop, monitor, and optimize key performance indicators (KPIs) for client accounts and campaigns, ensuring they align with business objectives.
• Client Onboarding: Facilitate smooth onboarding processes for new clients and campaigns, ensuring seamless integration with our systems.
• Process Improvement: Identify and address inefficiencies in client onboarding and campaign management. Propose and implement solutions to enhance client satisfaction and operational efficiency.
• Campaign Performance Monitoring: Regularly assess and review existing client accounts and campaigns to identify trends, performance gaps, and optimization opportunities.
• Reporting & Presentations: Prepare detailed reports and presentations, translating complex data into actionable insights and strategies for internal and external stakeholders.
• Project Management Tools: Utilize tools such as Trello, Monday.com, and Retool to manage projects, track performance, and drive improvements.
• Cross-Functional Collaboration: Work closely with various internal and external teams to align operational improvements with client needs and business goals.
• Continuous Improvement: Proactively provide data-driven recommendations and support for ongoing process and campaign performance enhancements.

Required Qualifications:

• Bachelor’s degree in Business, Operations Management, or a related field.
• Minimum of 1-2 years of experience in operations analysis, client account management, or a similar role.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Retool).
• Strong analytical and problem-solving skills, with a proven ability to interpret complex data and propose actionable solutions.
• Excellent attention to detail and precision in identifying issues and opportunities for improvement.
• Strong communication skills with the ability to present findings and recommendations effectively.

Strong Preferences:

• Experience in client onboarding, account management, or campaign performance analysis.
• Familiarity with data visualization tools such as Tableau or Power BI.
• Previous experience working in a SaaS or tech environment, especially with client operations or account management.

Key Soft Skills to Prioritize:

• Analytical Thinking: Ability to interpret complex data sets and provide actionable insights for campaign optimization.
• Proactiveness: A self-starter who actively identifies areas for improvement and takes initiative in resolving performance issues.
• Attention to Detail: Precision in analyzing performance data and identifying gaps or opportunities.
• Problem-Solving: Creative thinker with the ability to diagnose issues and provide practical solutions to enhance campaign outcomes.
• Collaborative Mindset: Strong interpersonal skills to work effectively across teams and build relationships with stakeholders.

Application Process: If you meet the qualifications and are excited about the opportunity to work with a forward-thinking company, please submit your resume detailing your experience and why you are a perfect fit for this role.

JWAY is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.