On - Call Fish Sommelier - Mina's Fish House

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

Join Our  Ohana

We invite you to join our ‘ohana at the Four Seasons Resort O’ahu at Ko Olina as we continue to curate unique experiences to our guests. We’re excited to bring the Four Seasons Experience to O’ahu where we infuse the unique local culture here in Hawai’I with Four Seasons. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. Four Seasons has been ranked in FORTUNE Magazine’s 100 Best Companies to Work For since 1998. We’re looking for individuals with not only the right skills and attitude for the role, but also the aloha spirit!

About Four Seasons Resort O'ahu at Ko Olina

On Oahu’s sunny western coast – wild, rugged and conveniently close to Honolulu and Waikiki Beach – Four Seasons Resort O’ahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury.

Chic and light-filled with vast ocean views, our 372 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort’s own beach. They are also able to play tennis and golf, then relax in the Spa – wrapped in the effortless elegance of Four Seasons.

Hourly Rate: $25.25

GENERAL EXPECTATIONS:

• Act with integrity, honesty and knowledge that promote the culture, values of Mina Group and Mina’s Fish House.
• Ensure that all guests feel welcome and are given responsive, professional, gracious service at all times
• Maintains clean and organized work stations that are cohesive with the restaurant’s philosophy, culture, and standards of excellence.
• Recognize or seek areas for staff and restaurant improvement and offer positive solutions for change.
• Operate within the restaurant on a daily basis with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
• Understand completely all programs, procedures, standards, specifications, guidelines, and training programs.
• Understand philosophy of management and owner. Displays consistent attention to detail and follow through of all restaurant policies.
• Represents the restaurant professionally through effective communication, cooperation and relationships with the all business partners.

ESSENTIAL JOB FUNCTIONS:   

• Understand and perform job duties to the expectations of Mina’s Fish House and the restaurant Service, Food, and Beverage manuals.
• Recommends and sells fish and shellfish to guests on the floor, visits each and every table prior to ordering. Communicate with assigned server any orders or specific guest preferences.
• Works closely with the Executive Chef (and culinary leadership team) in order to course unique, high quality fish.
• Creates verbiage for all fish of the day and communicates this information during daily preshift.
• Educates the team during daily preshift on the actual fish and the preparation style.
• Acts as the ambassador for Mina’s Fish House with local fisherman (mongers), fish markets and purveyors.
• Organizes and promotes special guest offerings including line to table dinners where guests can fish during the day and have their catch prepared for them that evening.
• Conducts continuous fish and shellfish training with service team and provides complete training for all new hires.
• Organizes and leaders staff field trips for continued education including but not limited to fishing and fish market visits.
• Oversees and assists the entire front of house team with all elements of service. Takes ownership of their station, knowing the names and preferences of their tables, greeting, seating, running, bussing, re-setting etc.
• Executes and facilitates service in cooperation with managers. Facilitates the communication between the FOH & BOH.
• Describes dinner features as needed, including menu changes and daily additions.
• Follows through and communicates with Management team/Chef on VIP procedures and special requests.
• Participate in Pre-Shift meetings and learn new fish, constantly educating the team on fish species, fishing, history and preparation.
• Welcome all guests and ensure guests receive responsive, professional, and gracious service at all times.
• Liaise with server to ensure communication at all times about wants and needs of guests.
• Understand the order taken by the server and any changes in the menu, dietary restrictions, food allergies, etc.
• Assists the Chef in expediting the food to the dining room, ensure to quality check any recommendations that have been ordered by guests.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s standards.
• Maintain a clean, safe environment all times in the Dining Room and all service stations.
• Prepare and set up an appealing and professional fish display. The display and fish should be in pristine condition. 
• Perform daily cleaning and simple maintenance to the Fish Display and Lobster Tank
• Work closely together with Engineering and External Vendors regarding maintenance and upkeep of the Fish Display and Lobster Tank
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the restaurant employees and guests.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf