Call Center Training Manager (Remote)

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
We are seeking a dynamic and highly skilled Training Manager to oversee and execute our call center training programs. This role will be responsible for developing and implementing new hire training programs, creating a continuous development strategy, and leading leadership development initiatives. You will be instrumental in shaping our call center team's success by fostering an environment of learning, growth, and employee empowerment. The ideal candidate will have a passion for training, coaching, and developing talent, and will collaborate with internal teams and vendor partners to ensure that the programs are effective, scalable, and tailored to our business needs.
1. New Hire Training Programs

• Develop, implement, and refine comprehensive training programs for new hires that cover call center operations, product knowledge, systems, and customer service best practices.
• Collaborate with vendor partners to execute training programs and ensure alignment with organizational standards.
• Monitor and evaluate new hire performance during and after training to ensure readiness for the role.
• Continuously assess and update new hire training materials to ensure they are up-to-date with industry trends and company needs.

2. Progressive Training & Development Programs

• Create and maintain a progressive training framework that ensures continuous employee development.
• Evaluate employee performance regularly and identify areas where additional training is needed.
• Design and implement training schedules that include both technical and soft skill training to ensure overall team development.
• Utilize data and feedback to assess the effectiveness of training initiatives and adjust programs as needed.

Leadership Development Programs

• Develop and execute a leadership training program aimed at enhancing coaching skills and leadership best practices for call center supervisors and managers.
• Provide guidance and support for leadership development to ensure that our leaders can effectively coach and mentor their teams.
• Create tools and resources to help leaders consistently evaluate and improve their team's performance.
• Establish key performance indicators (KPIs) to measure the success of leadership training programs.

Continuous Improvement and Assessment

• Regularly review training processes, materials, and schedules to identify opportunities for improvement.
• Implement surveys and feedback mechanisms to assess the effectiveness of all training programs.
• Analyze employee performance data to identify training gaps and recommend targeted training interventions.
• Stay current with industry trends and incorporate best practices into training initiatives.

Cross-functional Collaboration

• Partner with HR, Operations, and other departments to ensure alignment of training goals with organizational objectives.
• Serve as a liaison between vendor partners and internal stakeholders to ensure that external training initiatives meet internal needs.
• Collaborate with the leadership team to develop customized training programs for high-potential employees.

Preferred Qualifications
Qualifications:

• Bachelor's degree in Human Resources, Business, Education, or a related field (or equivalent experience).
• 5+ years of experience in a training or learning and development role, with a focus on call center operations.
• Proven track record in designing and delivering effective training programs.
• Experience with leadership development and coaching methodologies.
• Strong project management skills with the ability to manage multiple training initiatives simultaneously.
• Excellent communication and interpersonal skills, with the ability to engage and influence diverse groups.
• Strong analytical skills and experience using training metrics and performance data to guide decision-making.
• Ability to work in a fast-paced, dynamic environment and adapt to changing business needs.

Preferred Qualifications:

• Certification in Training and Development (e.g., ATD, CPTD) is a plus.
• Familiarity with learning management systems (LMS) and training technologies.
• Experience with remote or virtual training delivery.
• Call center management or operational experience is a plus.

Compensation & Benefits
$87,000-$100,000 per year